Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Great Company
I’ve had a few claims with my dog from a serious health condition, to a dust up with a porcupine & a chronic ear infection due to allergies. Pets Best has been great covering everything even things I didn’t expect.
Insurer: Pets Best
By: John
So far, so good....
Recently adopted a cat and two kittens. Purchased insurance through Pets Best for all three. Submitted one claim so far. Received a timely response and approval. Website is easy to navigate, user friendly, can easily add pets, change policy or submit claims. Satisfied and would recommend based on my experience so far.
Claims
The claims process is very easy. I have been paid for my claims without incident. Pets Best processed quickly and has paid everything that is covered in my policy.
New to Pets Best
"This is first time I've filed a claim for services for Max and Pepper since joining Pets Best. I called Customer Service to verify several charges and services and the staff member was welcoming and knowledgable. The refund form is simple to complete, the response back was so much faster than other companies, and the explanations were easy to understand. The refunds were deposited directly into my account. I'm pleased with our decision to switch to Pets Best."
They're scam! Beware!!
My new kitten was only 3 months old at the time he got sick sonwe took him to the emergency vet for the first time he ever saw any vet. They kept emailing me for missing paper wotks that I have submitted. It took me same 7 emails, same 5 phone calls and one month for them to tell me that they won't approve me because it's an pre existing illness! Mind you this is the first time, he ever got sick or seeing the vet!! SCAM SCAM SCAM!!!
Insurer: MetLife
By: Ananya
Bella's Vet Claim
The whole process was quick and easy. I submitted the claim online and had my refund is a few days. I received the expected amount as written on the policy.
Happy
I am very happy with Pets Best Insurance..I was able to speak with staff there to help me with the claims process as I am not computer savvy. My claim was handled very quickly and I am happy that I chose to get this ins for my Buddy.
Insurer: Pets Best
By: Patricia
claim
I had to cancel the insurance as I wasn't going to pay for something that was taking over 1 month to get reimbursement. I would submit everything they asked for only to receive an email saying they were missing information that I knew I sent and had record that I sent it. Their live chat is terrible as no one is available during the open hours. The email responses are not much better as these are vague and not helpful. There was no simple and quick reimbursement as everyone has said.
Great Service Provider
I am extremely impressed with the fast turnaround on claims review and payment. I have had Healthy Paws for a number of years for my pets and am very happy. I like the fact there is no yearly maximum payment and you can adjust your deductible and payout percentage. They even followed up to ask how my pet was doing after claims reviews. Alternate medicine is also covered. I am very glad I have Healthy Paws behind me and would recommend them to pet parents!
Insurer: Healthy Paws
By: Debra