Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Stay away from this fraudulent organization!
I implore you to stay away!! This origination is horrible. I submitted several claims for a simple dental procedure and Pets Best found any possible way (all wrong) to deny my claim. They stated that my Vet did not include diagnosis information on the medical records, which was entirely inaccurate. I reviewed the medical records personally and the information they requested was literally right there, front and center. It is impossible to get hold of anyone on the phone or via email. Look elsewhere!!!!
Insurer: Pets Best
By: Sam
So easy and so helpful. Highly recommend!
Our dog is newly insured by Trupanion (since July, 2024). Five days ago she tore her cruciate ligament and we knew from experience with a previous dog that she would need an expensive orthopedic surgery (TPLO). The high end of the surgical estimate was around $8,000, which is the going rate in our area. Thanks to Trupanion's preauthorization process, the surgeon's assistant was able to submit the estimate and find out within minutes how much Trupanion would cover. After deductible they covered 90%, which greatly reduced what we had to leave as a deposit, and it was obviously a HUGE cost saving over the total cost if she wasn't insured with Trupanion. My husband and I were so impressed with Trupanion and literally cannot recommend them highly enough. The cost of the monthly premiums may feel high, but it is so worth it after just one episode of a covered emergency expense.
Insurer: Trupanion
By: Juli
Nationwide-a $ hungry organization-buyer beware!
My new employer offered me pet insurance thru nationwide at a discount and I wanted to switch my existing nationwide policy to the employer plan. Nationwide told me I could switch at renewal. Upon renewal I called to switch it and then they denied the switch because the services rendered during the existing policy were considered pre-existing. They are a money hungry organization willing to tell what you want to hear just for a sale. I would have never selected them if I knew they would pull some deceitful bs like this. Buyer Beware!!!
Insurer: Nationwide
By: Kim
Very Happy Customer!!!
MetLife pet insurance has been outstanding for our furry friends. The coverage is comprehensive while the reimbursement has been fair and equitable. Both the website and the mobile app are easy to use during the submission of claims, and support was extremely courteous and helpful when I have called for help. Resolution of claims typically has taken between two and three weeks which I feel is acceptable. Their explanation of benefits is thorough and easy to read. We have been very satisfied for the two plus years thus far.
Insurer: MetLife
By: Michael
Complete Scam
Complete scam. You pay hundreds a year for a policy that covers virtually nothing. Stupid clause about dental that requires you to endanger your pet and put them through unnecessary anesthesia in order for periodontal disease care to be covered. Wish I could get back every dime I've given them.
Insurer: Pets Best
By: R
BUYER BEWARE
Wish I never committed to this plan...any claim takes 30 davs for them to "decide" whether or not they will cover anything…it's cost roulette with these guys..how can you make a financial decision without knowing what they will help you with?.Always assume they won't and prepare to foot the bill. My dog does not have any pre-existing conditions, medications or allergies. I remain with them because after 3 years it's impossible to get a reasonable rate anywhere else. Went with these guys through Costco, got a reasonable rate only for them to raise the premiums unannounced. When questioned I was told "inflation!" Never again. I
Insurer: Pets Plus Us
By: Claudette
Scam!
This pet insurance company is great as long as you make no claims and just keep paying money. One of my pets had to have surgery for a non-preexisting condition and after getting pre-approved for the claim the pet insurance covers $45 out of $1900 wow great pet insurance. Do yourself a favor and save the monthly payment in an account for your pets at least the benefit will be greater than paying a large amount each year just to get back $45.
Insurer: Trupanion Canada
By: Monique
No Problems
We’ve made a number of claims ranging from getting tests for hip dysplasia to an allergic from eating a bee to an eye infection and have had zero push back or issues. They’ve processed our claims quickly, too, which was a big surprise.
Insurer: ASPCA
By: Rory