Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Embrace was very responsive
Embrace was very responsive. As soon as my vet sent the necessary paperwork, Embrace immediately settled my claim as advertised. I’m very happy to have this insurance to care for my pet and keep expenses down. Thanks USAA for partnering with Embrace.
Insurer: Embrace
By: Angel
Metlife is the WORST!!! NEGATIVE STARS!!!!
I would give negative stars if I could. The absolute WORST!!!! DONT WASTE YOUR MONEY!! My mother purchased a policy for puppies. Within less than 60 days afterwards, my mother passed away at the end of March. It took until June to finally gain access and for MetLife to grant me the authority to her account to get the policy transferred to my name so that I could submit claims for services provided for the puppies. The process of submitting claims is not easy. You will need to be sure that your veterinarian gives thorough soap notes as well as an itemized invoice in order to file claims. So if your veterinarian is difficult to work with in this process it will indeed it affect your ability to get reimbursed for the claims. Metlife was far from easy to work with took forever to get me on the policy and then ended up denying the claims because it had gone over the time to submit claims. How convenient for them? When the policy itself states that I should have had the authority to act on my mother's behalf. The claims were still denied regardless of my situation. I would NEVER recommend MetLife Pet insurance. My mother was elderly. Even if she didn't pass away and tried to do this on her own it would have been very difficult and confusing for her to accomplish. She would have most likely just thrown her hands in the air and given up. When you log into your account there's very limited information. There's zero history regarding payment history, communication history, message history, etc. It's very basic. It makes communication with them complicated and confusing. 👎🏼👎🏼
Insurer: MetLife
By: Erika
Grateful for Embrace Coverage
Our cat has developed some issues as she has aged. Embrace has covered most the vet costs the were incurred for her care. We are grataeful to hav had Embrace to fall back on> They havae been great.
Insurer: Embrace
By: Janis Ritter
Agent Available to Adress All Concerns.
The agent I spoke with was very patient and respectful. She addressed all my concerns in great detail and was very helpful. Fetch insurance provides all the coverage and benefits that my fur baby needs that allow me to feel secure.
Insurer: Fetch Canada
By: Sihle Augustine
You Get What You Pay For
I've been with Embrace for close to 20 years, and 3 dogs. My Frenchie turned 8 a few weeks back. She was diagnosed with encephalitis not long after her 2nd birthday. She requires monthly low dose chemo treatments, but she's blessed us for 6 happy and healthy years with a terminal illness in remission. Our animals get Embrace coverage as soon possible as puppies. Embrace has reimbursed promptly all of the covered expenses within the policy limits for our Frenchie and other dogs with no hassles. This company truly is a life saver!
Insurer: Embrace
By: David Watson
Great service and claim process
Great service and claim process. Of course I would prefer to get all that I paid back but I know it doesn't work that way. Timely process and explanation are always well stated.
Insurer: Embrace
By: Lonny WRIGHT
Extremely fast customer service
Very fast and reviewing and processing claims! Pleased with our experience with MetLife Pet
Insurer: MetLife
By: customer
My dog had unexpected surgery and the…
My dog had unexpected surgery and the bills were so expensive. But with Fetch Pet Insurance I was able to get a peace of mind and the claim team was awesome! They provided follow up on my claims and I received payments within a few weeks! I am so happy with the service I received! Thank you!
Insurer: Fetch
By: Ralonda Dabney
Great claims process
I have submitted multiple claims and had very quick responses. When I didn't provide enough information, Embrace was able to contact my vet and get what they needed without me being involved. I have been impressed with the ease of the claims process.
Insurer: Embrace
By: Erika