Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Satisfied customer
Pet's Best has been covering our two dogs from the time they were puppies, almost 5 years now. Pet's Best has always come through and handled the claims just as they advertise, I recommend them highly to everyone I know.
Worst Insurance
Pets Best is one of the worst pet insurance companies. Whenever I make any claim, they lump everything together with "Preexisting Condition." My dog has an ear infection, and they claim that my dog's skin allergies are causing severe ear infections. My vet thinks it is otherwise, but it is a bacterial infection. I am frustrated with this insurance.
Very Pleased
I have not had insurance in the past. Met Life has made it very easy to put in a claim.. I can either download the bill for my dog via an email statement or just snap a pic and add...very easy! They keep you aware of the process and when to expect payment. My dog has had pre-existing conditions but they pick up with anything new from when I started the insurance and have not raised rates at all with my renewal, in fact, I got $500 more coverage the next year for FREE!
Nares surgery
After being told Nares surgery is usually covered by Pets Best I was very disappointed that my claim was denied! I knew Nitro had a problem with nares at my first vet visit. I had hoped it would resolve on its own but his breathing continued to get worse. I have never dealt with this problem before and was not happy my Ins. denied the claim. It affected his breathing and needed to be fixed. I felt this was a valid claim!
More Difficult than Medicare and SSA to Manage
When we signed up in 2020, they had good reviews. Once in, you have to upload all of your pets history, which we did. For 4 and a half years we have been canceled once with no notice because the card expired. Guess what, you have to reload all your doxuments, two week before we knew because we checked the card. Biggest issue is all their time, we had one claim approved to our deductible. The others they ran into lack is docs. We have a service dog, so everything has been provided every time. Their fees also are outrageous for the lack of coverage. Go anywhere but here.
Simple claim process
Claim process was simple and fast. Claim was processed without any hassles within 5 days
Insurer: Pets Plus Us
By: Vikas
Truly the Best
I wasn't a policy holder for very long, but I must say that I was quite impressed with Pets Best when it came down to claims, explanation of benefits, and being every bit what I would expect an insurance company to be. My dog became ill suddenly - it was barely seven days time from the noticing she wasn't eating much to holding her while she drew her last breath. I was devastated - we didn't know what was wrong with her and her health declined so rapidly that we couldn't even run the testing needed to determine the problem without killing her…that feeling of utter despair of seeing her in need and not knowing what was wrong coupled with not being able to do anything about it is something I hope no one ever has to experience. So as one could imagine, I wasn't looking forward to having to deal with the claims and handling the insurance, but Pet's Best made it hassle-free. I used the app and uploaded my documents for four claims in less than an hour without having to speak or explain anything to aynone. I received an email confirmation for each one when it was received the next day, and was notified again a few days later by a message confirming that Pet's Best had all that they needed from me to proceed. The piece of mind this provided me was priceless and I really appreciated the communication with them - straight forward, not complicated.or time consuming - I even received an email within 5-6 days apologizing for the time it was taking to process the four claims, which was helpful again in managing the stress of having drained our savings in our futile attempt to help our friend. I had even forgotten to cancel the policy and didn't realize it until I had been charged for the third month, and all it took was a 45 second conversation with an Pet's Best customer service rep to have my policy cancelled, my payment refunded, and the previous month's payment pro-rated and also returned. It has been two weeks today, and I just received the email this morning that my claims are finished and telling me when I should receive my payment. Thank you for making it easy to be a customer! When the time is right and an addition to the family is made, I will be using Pet's Best again."
Duke 3 Yr Old Shih Tzu
"We have a 3yr old shih tzu who had digestive/gastrointestinal problems, dehydration, and pneumonia. We intially took him to Thrive Pet Emergency but he was transferred to Blue Pearl Animal Hospital, San Antonio in Crital Care Condition. We paid for his care and filed a claim with Pet's Best Insurance. The claim process was very simple. Duke's Claim was processed in a timely manner. Thank you Pet's Best. I have recommended your insurance to every pet owner I come in contact with.👌 "
Insurer: Pets Best
By: JULIUS
Double Surgeries
My dog started limping and took him in and it was determined after several vet and specialty vet visits, that he need surgery for a torn ACL. Pets Best processed the claim with no questions, just an itemized invoice. 2 months later, he started limping on his other leg. Yes, another torn ACL. I was worried that the insurance would not cover another claim even though it was on a different leg. But the claims process was just as easy. These are the biggest bills I've had with this dog and I'm SO glad I had insurance for peace of mind that I didn't have to worry about the costs, just the care.
Caring
I had (sadly passed recently) an 11 / 12 year old Chihuahua who had cancer. Pets Best helped me with the claims process. They did all things & sent a Sympathy card after learning my pet passed. I truly recommend this company. Just ensure to get the coverage you feel meets what you can afford. Pets Best will do the rest!
Insurer: Pets Best
By: Brenda