Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Claim for my little dog Belle
Although there was a problem where I submitted my claim for medication for a condition that had long since had it's deductible paid and was at first told that I would get nothing back on the claim I submitted, once I appealed the claim was paid. Trupanion looked into this and found they were in error and quickly corrected it. That was good service.
Insurer: Trupanion Canada
By: Jackie
Sick kitty got better, got reimbursed
Processing the claim was easy, snap a photo of vet bill and all good. There was a problem with the cheques. The letters and cheques were not properly perferated and cause an issue with my Bank's ATMs. Got it resolved so it's all ok.
Insurer: Trupanion Canada
By: Dustin
A satisfied client
Very fast feedback of claim.
Insurer: Trupanion Canada
By: Roberta
Easy to put in a claim quick service helpful customer service on the phone.
Easy to put in a claim, quick service, helpful customer service on the phone.
Insurer: Trupanion
By: Aimee
Trupanion Saved the Day for Stephan!
Great customer service! Trupanion has helped me greatly with my miniature dachshund's spinal chord problems. They were a life saver!
Insurer: Trupanion
By: Deidre
Have always received excellent customer service.
Have always received excellent customer service. Claims are turned around quickly.
Insurer: Trupanion
By: Theresa
1 bad experience leaves a mark
I love trupanion, that's why I've been with you all these years with 3 different dogs. However, this time around isn't the stellar experience I usually have. Dalek went to the vet because he is sick. The vet was not able to figure out what was wrong and sent me to a specialist. I was still ok with that being considered as a new incident. However, when the specialist had to do additional tests as a continuation and was charged for that as a new claim, I wasn't too happy. I reached out to you guys and was told I need to jump through hops and make the specialist do extra work when you can just look at his treatment and see this is obviously a continuation. We are talking about only $50 for the deductible which was a huge deal for you guys. If we look back, there are checks I never deposited from trupanion that I could be reaching out to you guys about. There are other vets Dalek had gone to that I never submitted the claim for that I can come to you to cover. Such as an eye specialist just earlier this year that cost a pretty penny. I'm sure there are hundreds of dollars I can claim with trupanion but you guys made a stink over $50 during a very difficult year for Dalek and myself
Insurer: Trupanion
By: Miriam
Joerdan quickly got to the root of my billing/coverage question and supplied a direct simple answer.
Joerdan quickly got to the root of my billing/coverage question, and supplied a direct simple answer. If only everything was this clear!
Insurer: Trupanion
By: Jim