Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
59,211 total
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Easy
Routine visits are easy to fill out a claim for. Claims have taken anywhere from 3-30 days to process. Major peace of mind when I had to make an emergency vet visit when Mr. Mitten came down with something. Only needed to worry about him and not the bill. Decent price per month for 2 cats. The website works better than the app. The app needs an update, as it barely functions.
Insurer: ASPCA
By: Sam
Great Service
Very easy to file a claim, first one for me with this little one. And quick response and payment!
Insurer: Trupanion
By: Valerie
The comprehensive coverage and value of the product is what we need for our pup
The comprehensive coverage and value of the product is what we need for our pup
Insurer: Trupanion
By: Gina
Although I didnât get the exact outcome I wanted I did get insight and felt like my concerns were considered and that my feelings mattered.
Always a good experience! My pup has had to have different therapies and tests and never have an issue. Payment is processed quickly.
Insurer: Trupanion Canada
By: Mary
Each time I have spoken with someone they have been kind patient and helpful
Ease of enrollment, cost of coverage, type of coverage, the fact that you pay the vet directly.
Insurer: Trupanion Canada
By: Jennifer
Parce que la couverture semble très bonne et le service client très efficace et courtois.
Payment was timely and the entire experience went smoothly.
Insurer: Trupanion Canada
By: Lynda
Great Service!
My veterinary specialty surgical center accepted Trupanion as a direct payment, so I did not need to be reimbursed for expensive surgery. Claims submitted through my regular veterinary hospital are processed quickly. I have never had a problem with Trupanion.
Insurer: Trupanion
By: Susan
Fast and Easy
Impressed with the ease of submitting my claim. Customer service was very helpful guiding me through the claim steps! Highly recommended
Insurer: Pet Assure
By: Jazz
Horrible experience
The insurer kept contacting the veterinarian, asking for the same information over and over, which was provided. They would then say the they didn't have enough information to process the claim. It took forever to obtain reimbursement. The office manager at my veterinary hospital spent multiple calls and many minutes trying to satisfy the insurer. I would not recommend them to anyone. I switched to a more expensive provider with a better track record, even though I would lose pre-existing coverage.
Insurer: Healthy Paws
By: Susan
Latest 2 comments
Susan - we apologize for any frustration during the processing of your claims. As per the policy we do require medical records for all enrolled pets in order to process claims. Once full records are received (typically we ask for them when you file your first few claims) we will keep them on file for future claims processing and you will never have to submit full records again. In the future, if we do need clarification for a specific claim, we may simply request the date of service exam notes for that visit. We appreciate your efforts to provide those records. We now have full records on file for your pet and your claim has been completed. You should receive your Explanation of Benefits in the next 24-48 hours.
After posting this review, Healthy Paws contacted me and rectified the situation. Once you get someone's attention, they were really wonderful! In fact, I would increase my rating, if I could edit it.
Highly Recommend
Our dog needed emergency back surgery and Healthy Paws was there from beginning to end. Claim process was super easy and fast. They even emailed to check on her progress and sent their well wishes. Never regretted choosing Healthy Paws 4 years ago.
Insurer: Healthy Paws
By: Lori