Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Stay Away from this company
Stay Away from this company. They were amazing for the first few years but once my dog became ill, that has changed. Today, Pets Best cancelled my pet's policy. No warning, no contact in advance, just a "dear john" email. I did not request this and would not do so since my dog has become diabetic within the last 18months. Pets Best did not have an issue when she was a healthy dog but since she became ill have been slow to pay and customer service went from excellent to non-existent. BEWARE before you sign up!
Insurer: Pets Best
By: Lynne Wible Bollhoefer
Healthy Paws Just Screwed Customers with Senior Pets!
I have been a loyal Healthy Paws Pet Insurance customer for 18 years this year. I've always had multiple pets covered at the same time and have paid Healthy Paws $1,000s over the years to protect my pets. Although I sincerely believe having the insurance has overall saved me money over the years, I just learned that Healthy Paws arbitrarily changed the reimbursement percentage on all pets 7 years and older to 70% from 90%. This makes a huge difference when you have an expensive claim! I have paid for 90% coverage for years and I am livid about this. The 90% coverage is extremely important when pets are seniors! Yet Healthy Paws screwed all pet owners by doing this! I will be researching what agencies I can talk to about this. Since Healthy Paws is backed by Chubb, you would think they would have the money to offer the coverage they have always offered. Maybe this is an indication of financial instability???? I would encourage you NOT to get Healthy Paws pet insurance for your pets, and if you have Healthy Paws, I strongly encourage you to find other coverage if your pets do not have pre-existing conditions. A Seriously Ticked Off Customer
Insurer: Healthy Paws
By: SB
This is our first time having Pet…
This is our first time having Pet insurance for our dog. She adopted Skyla from the Humane Society last July and they recommended it. Skyla had her first dental cleaning in February and needed 6 teeth removed due to lose of bone in the front. I submitted the procedure report and bills to Fetch and they covered $600 of the $1300 bill. We are very happy since we are retired on fixed income. Very happy with response. Linda Henninger
Insurer: Fetch
By: Linda
Trupanion is always there for our dog
Trupanion is always there for our dog! Easy to work with, and quick to pay!
Insurer: Trupanion
By: Diane
MetLife Pet Insurance Claim Review
MetLife’s claim insurance is easy to navigate and takes less than 5 minutes to submit. MetLife is true to their promise of reviewing the claim in 3-5 business days and is very responsive. My claims have always been reviewed and closed within the timeframe promised. Thank you, MetLife!!
Insurer: MetLife
By: Irene Sharp
COMPANY FEELS LIKE THEY'RE SCAMMING YOU.
Awful customer service. They deny your claim. Then you call and they go 'oh that was just an automated denial' It's like no human actually reads your claims. It's just scanned. So if you have them you HAVE to call them. Meanwhile my other dog insured by another company sends us a check immediately.
Healthy Pet - Happy Life
We had another pet insurance company that was horrible. So happy we changed to Pets Best. The claim process is very easy and the response time is swift. I Love this company.
Slow and often unwilling to process claims. Difficult to get help
I recently switched from another insurer. I have found pets best to be very slow and unwilling to process claims. They will close out your claim and not pay it if they do not receive the medical records. It is very difficult to get someone on the phone to help. Other pet insurers will not insist on so much documentation to process claims and are easier to reach by phone and email. Look else where, this is not a well run insurance.
Insurer: Pets Best
By: immediatepark
Easy process to submit claims with a…
Easy process to submit claims with a great response time!
Insurer: Fetch
By: Kristina
Wonderful !! Got to get it!!
Everything . MetLife Pet ins is amazing. I would have never thought I could get reimbursed for preventive visits etc for my pet. I am so happy. And they make it easy to submit claims. This is wonderful. I wish I had known about this years ago with my other 3 dogs. My daughter told me about this ins. She has it also. I am telling everyone I know with pets about it
Insurer: MetLife
By: lemon muffin