Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
62,907 total
Other Categories
When my dog became sick
When my dog became sick, I called your Vet Tech. She recommended we take our dog to the vet. This saved her life, because she had a blockage. I had much difficulty submitting claims, because you don’t allow large downloads. It was cumbersome to submit, because I had to speak to an agent each time. All the people I spoke with were kind and understanding.
Insurer: MetLife
By: Geri Garrison
My dog is now 16 years old
My dog is now 16 years old. Throughout the fifteen years I have had Trupanion insurance, I have found too many claims have not been paid due to “allergy” pre-existing conditions from the first few months of my dog’s life before purchasing the monthly coverage. The deductibles have also been applied inappropriately. There are just too many excuses for non-payment. It’s been a disappointing experience using your insurance. When I hear about friends whose coverage is quick with no objections, I feel that my claims results paled in comparison.
Insurer: Trupanion
By: Caren
Pet Insurance Is A Must Have!
Pet Insurance Is A Must Have! I chose Trupanion as the provider for my pets as soon as I got my pets. I’m so glad I did. My cat ended up getting a type of cancer along with IBD at age 4 months. Our dog developed urinary incontinence at 4 1/2 years old. They have a good set up for meeting deductibles by condition. Claims are processed quickly and payments made within days. Customer service has been very helpful any time I’ve had to call.
Insurer: Trupanion
By: Michelle
Initial problems filing a claim.
Due to technical problems with entering my claim online (after numerous attempts), I contacted customer service via phone and obtained the email for sending my claim using that method. Two days later I was contacted with a claim number. From that point it was smooth sailing. My claim was processed and resolved to my satisfaction within a reasonable period of time.
Insurer: Fetch
By: Carolyn
Little bumpy at first when they denied…
Little bumpy at first when they denied my claim based on another pets notes, but they then rectified it once I called. Other than that issue, it's been great.
Insurer: MetLife
By: Allison S
Zero Stars
Insurance is such a big scam. They find every loophole to not pay on claims. "Itchy skin" and "tartar" as pre-existing conditions. Itchy skin is so vague, and they do not look at causes. So, everything that has to do with the skin is not covered, including ear infections. My dog has allergies, and now nothing is covered. Insurance cares more about shareholders than the policyholders. The company will not differentiate causes for pre-existing conditions. They do not understand the difference between correlation and causation. My policy covered dental, but because my dog had some tartar, the dental was not covered. So, why am I paying for a policy that will not help when my dog needs something. It's better to just save your money.
Insurer: Embrace
By: Mo
Dealing with Trupanion was one of the…
Dealing with Trupanion was one of the best experiences I have ever had! They answered my phone calls immediately, and I was connected to a live agent who was able to answer all my questions and assist me with the paperwork. I filed two claims and both were settled within 18hours. Payment was sent out immediately. Everything was covered except I what knew would not be(clearly stated in my contract). After this experience, I would never have another pet insurance except Trupanion! Thank you Trupanion for making my stressful time easier.
Insurer: Trupanion
By: Don
The Best
I've had policies with a couple other pet insurance companies and MetLife Pet Insurance as been the best by far. Fair pricing choses, Quick claims process and only one annual deductible. Direct deposit of claim refund payments very fast. Very pleased with this company.
Insurer: MetLife
By: Pam
Simple
Very easy to submit my claims and receive my reimbursements.
Insurer: MetLife
By: Mary
A problem came up and they labeled it…
A problem came up and they labeled it preexisting. The vet diagnosed it as something different but they still said it was preexisting. They don't mind taking your money though. Bad choice!
Insurer: Pumpkin
By: Jb