Claim Coverage

Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.

64,674 total


November 11, 2025

worst insurance - do not waste your time or money -

ALL claims are denied on the pet having a prior SYMPTOM prior to policy's effective date. It's a loophole not to pay! If your pet ever had vomiting, diarrhea, or itching, and it's listed as a symptom in any NEW doctor visit, IT WILL BE DENIED because it is a prior SYMPTOM. EXAMPLE: puppy ate something, took him to the vet because he was vomiting and had diarrhea. Insurance will NEVER cover ANYTHING that he gets that has diarrhea or vomiting.

Insurer: Pets Best

By: elizabeth

Useful
November 11, 2025

Great overall experience

Great overall experience. Fast reimbursements. Thank you!

Insurer: Pumpkin

By: Arthur

November 11, 2025

Embrace has covered my cats for nearly 15 years

Embrace has been covering my two cats for most of their 15 years. It has been easy to file claims. I receive electronic reimbursements. I have peace of mind that I can continue to afford and pursue quality care for my boys as they age.

Insurer: Embrace

By: Susan Ziobro

November 11, 2025

Simplicity of use.

Simplicity of use.

Insurer: Embrace

By: Shawna Handschug

November 11, 2025

Always Great to work with

Trupanion has made a significant impact on the care I can provide for my sweet girl. Her life-saving surgery was covered, and they were super easy to work with.

Insurer: Trupanion

By: Darcy

November 11, 2025

Unfortunately I trusted Costco when I…

Unfortunately I trusted Costco when I signed up for this health insurance for my dog. Each time I send a claim, it comes back denied. When I call them they never know why is denied. They want notes from the Vet which is on the invoice and discharge paperwork. They still insist that they need more paperwork. They also charged us more for deductible because I went on my own to look for the a policy from them online and it was half deductible than the one they offered when I got it through Costco. Very awful customer service, everything is denied. They barely answer emails. I cannot believe this company hasn't gone out of business yet.

Insurer: Figo

By: Mercedes Schlaffer

November 11, 2025

Fast and easy submissions

Fast and easy submissions! Great coverage!

Insurer: MetLife

By: customer

November 11, 2025

Never thought of purchasing pet…

Never thought of purchasing pet insurance before, until I adopted a rescue that was older and only had one eye at the time of adoption. Turns out, I have never had to use the insurance for that! Ever! This boy has severe allergies! He is groomed monthly but has constant skin and ear issues! Poor pupper! MetLife pet insurance is very quick and efficient. Web site is easily used. Check is directly deposited in checking/savings. Would recommend!!

Insurer: MetLife

By: Nita

November 11, 2025

Pet Insurance at its best--Metlife

MetLife has been amazing for taking care of my dog Holly. They truly care about pets and make the entire process of submitting claims so easy. Every time I file a claim, they follow up and keep me informed about the status, which gives me real peace of mind. The best part is how quickly the reimbursement is deposited directly into my bank account. MetLife really makes pet insurance simple and stress-free. They are the best!

Insurer: MetLife

By: Ruthann Monterosa

November 11, 2025

Very easy to send claims

Very easy to send claims, no hassle.

Insurer: MetLife

By: Rolando San Diego

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