Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Great Insurance
This is the second claim I have filed, & each time the process was uncomplicated & promptly received responds to my submission…I highly recommend MetLife pet insurance
Insurer: MetLife
By: Paula
The WORST PET INSURANCE
I rarely write reviews, but if I can save even one person from making the mistake of buying Trupanion pet nsurance, then this was important for me to do. Submitting claims is pretty easy, but that is literally THE ONLY POSITIVE thing about this insurance company. Buying Trupanion was a major mistake that we now can't get out of unless we cancel it and have no pet insurance. If we leave and go with another company, the next company wont pay for anything our dog was treated for before, and unfortunately one of the emergencies turned out to be an issue that our dog could potentially have a problem with down the road......so we stuck! Trupanion will find every reason imaginable to not pay for your claim, and even when they do approve the claim, they pay such a small amount that it's absolutely ridiculous. TRUST ME the consumer withbfirst hand knowledge, ....NOT the pet insurance company who just wants to make money off of you. They have found a way to pay about 1/16 of every emergency vet bill we have ever submitted. SAVE YOUR MONEY and instead of paying $60-100 a month to a rip off insurance company like Trupanion, put that money into a separate savings account for pet emergencies. I am telling you that Trupanion has to be one of the absolute worst pet insurance companies out there, yet they claim how much they care about your pet. If you must get pet insurance for peace of mind, please go with a different company. I GUARANTEE you will regret if you choose Trupanion. In a recent $413 emergency bill, they paid us $8. Why bother paying us anything. In prior emergency bills they also found all kinds of loopholes and excuses not to pay. IF OUR DOG GETS HIS EYE SCRATCHED ACCIDENTALLY AND HAS AN EXTREMELY PAINFUL CORNEAL ULCER THAT WILL MAKE HIM LOSE HIS EYE IF NOT TREATED.....A GOOD INSURANCE COMPANY SHOULD BE PAYING THAT BILL MINUS THE DEDUCTIBLE. Our last emergency bill was no different. They paid such a tiny amount and we have friends who have had the same experience Please do not make the same mistake we did.
Insurer: Trupanion
By: Amy
Highly recommend!
Very efficient and easy to navigate the online submission. Quick responses.
Insurer: Trupanion Canada
By: DIANA
Extremely satisfied
Always satisfied with the speed of the claim. My money is in my account in about 3 days after submission.
Insurer: Trupanion
By: Joanne
Great experience with Trupanion!
Trupanion is very user friendly. I had to upload one claim myself from an urgent care. I had never done that, but it was straightforward. The second part was through an emergency hospital. They always do the filing for me and I was able to know up front what my cost would be (approximately). Super easy, can't ask for more.
Insurer: Trupanion
By: Lesley
Very easy and efficient process to file a claim.
Very easy and efficient process to file a claim.
Insurer: Trupanion
By: MaryLou
Great service in a stressful time!
Vet had a portal right into the claims office, nothing for me to do except take care of my hurt pup.
Insurer: Trupanion
By: Robert
Don't get this insurance
Changed start date of my plan to push out waiting period date so my claim became "pre-existing". The condition that they claimed as "pre-existing" isn't even formally diagnosed until closer to 4-6 months of age, not 10 weeks.
Insurer: Pumpkin
By: Erin
You can’t do wrong with MetLife
Very quick processing of my claims. Customer service people are warm and friendly while still being efficient in the task at hand. I recommend MetLife to all my friends.