Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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MetLife has been really beneficial for…
MetLife has been really beneficial for my two dogs. We have coverage that extends to their yearly check ups and it’s given me a peace of my mind for their needs. Submitting reimbursement is really easy as well and I find the coverage to operate similarly to most human medical insurances.
Insurer: MetLife
By: Stephanie
Please fix your website
Pets Best used to be awesome. My 18 year old cat has so many issues but my claims were paid in a timely manner giving me peace of mind. However, for the last month or so, the online portal and mobile app do not work. You cannot submit any claims thru either of these two sites. Pets Best keeps saying they are "working on it" but this is really going on too long. Also, my premium went up $500 for next year. I get that my cats are getting older and vet bills are higher, so of course I will pay it but I wish I could submit my claims online. They have us emailing claims and then you never find out if they received the claims because they do not send any verification emails anymore. I'm sad that this has happened and I hope they fix it soon.
Insurer: Pets Best
By: Toni Ann
Trupanion has been easy to work with…
Trupanion has been easy to work with and have paid portions of several vet bills. I am please with their service.
Insurer: Trupanion
By: Kathi H
Easy and Fast Claim payments
Easy and Fast Claim payments. Couldn't be happier with Metlife for my pet insurance!
Insurer: MetLife
By: customer
They process and pay claims quickly and…
They process and pay claims quickly and have been very nice every time I have called.
Insurer: MetLife
By: customer
Awesome apps
Easier to file a claim in the Apps and fast uploading of documents. Thank you.
Insurer: MetLife
By: Bon Ng
Claims are handled well and within a…
Claims are handled well and within a good timeframe
Insurer: MetLife
By: Nancy
Worst than Nationwide
Worst than Nationwide Constant hassle for paperwork for first 6 month, a doctor receipt was never sufficient. Metlife does not cover anal gland expression.
Insurer: MetLife
By: Seattle customer
Initially I have not had any issues
Initially I have not had any issues. Claims were settled quickly. The first issue came when my pets neuter was not covered. I chose a plan that specifically covered that-and when it was time to use it -it's not in the plan anymore. I can't locate my policy coverage at all. Second-my dog had an accident. Hurt his leg while playing. Denied because they said it was an illness. He was healthy with no illness-he twisted his leg while playing. Third-I have a dog that passed and cannot find a way to remove them from the policy. When I call it says call back during business hours-but does not give any business hours. I am an insurance agent so am well versed in selecting coverage and policy language. I picked specific coverage for our needs and feel over the years the coverage has been changed and the information is intentionally made hard to locate. My policy renews in February and we will defiantly be reviewing under a microscope and possibly changing companies . I feel like what was a excellent service has become useless for the most part-but the fees keep going up. I may be better off saving the money for an emergency myself.
Insurer: ASPCA
By: Connie
Trupanion was awesome
Trupanion was awesome! Our claim for the unexpected surgery was handled quickly and was an easier process than we anticipated. Made sure we understood every step and were a true partner. Really appreciated the support.
Insurer: Trupanion
By: Julie