Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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My Samoyed has had a rough year :(
My Samoyed has had a rough year with a bone infection. MetLife Pet Insurance has been awesome in paying my claims. I had reservations about the service since I was new to MetLife Pet, but they have been efficient and reliable for all my claims. I would highly recommend them for pet insurance!! Everyone should have a policy. I never thought I would need it, but like humans, life happens!
Insurer: MetLife
By: Catherine Whited
Timely customer service
Roslyn (ext. 6299) was patient and supportive in helping me select a quality plan for my pets. Nationwide was the most transparent insurer when researching bird/exotic policies and provided the fastest customer service.
Insurer: Nationwide
By: mmorales
I receive reimbursement quickly
I receive reimbursement quickly. Thank you all!
Insurer: MetLife
By: PATRICIA Casale
Ease of handling claim and clear and…
Ease of handling claim and clear and understandable coverage
Insurer: Trupanion
By: Penny
Extremely disappointed with Figo Pet…
Extremely disappointed with Figo Pet Insurance. I filed a claim for a simple visit, which is clearly covered by my plan. Instead of processing it, Figo ignored my documentation and denied the claim without any explanation. The veterinary clinic confirmed that the issue happened only because of a name mismatch (my dog’s legal name vs the name I use daily), but after receiving the corrected invoices Figo still refused to reimburse anything. Customer service kept ignoring follow-ups, and instead of helping, they tried to upsell me on staying as a customer. Because of this experience, I decided to cancel my policy. Very poor communication and zero accountability. I do not recommend this company.
Insurer: Figo
By: Ruslan Priakhin
love how easy it is to file a claim!
love how easy it is to file a claim!
Insurer: Trupanion
By: Deborah
Facility in the process of the claims…
Facility in the process of the claims and good communication and clarity.
Insurer: Fetch
By: Eva Haydee
Easy to submit claim
Easy to submit claim. Speedy repayment.
Insurer: Pumpkin
By: Deborah
Very slow claims processing and…
Very slow claims processing and consistently requests documents previously sent. Not a fan.
Insurer: MetLife
By: Gail Faro
Took too long to receive payment
I received multiple emails about “we’re sorry it’s taking so long”. You don’t take long to take the payment out of my account every single month so I don’t expect it to take long to review my claim once I send it and put the money back into my account. We’re going on almost a month and that, in my opinion, is highly unacceptable. If it happens again, I will be switching to a new insurance.
Insurer: Pets Best
By: Erica Cameron