Claim Coverage

Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.

59,211 total


Verified May 23, 2023

100 percent satisfied

Because of how fast I received information from you upon request, I find the coverage amazing, and enrolling was very easy and simple to follow. Thank you for making us a part of the trupanion family

Insurer: Trupanion Canada

By: Diane

Useful
Verified May 23, 2023

Perfect service and easy to understand !

Love this ! Easy to claim and get update often on the statut of my claim. Peace of mind ??

Insurer: Trupanion Canada

By: Nadine

Useful
Verified May 23, 2023

So far so good

The representative I spoke to were really nice. It was easy to sign up. I haven't had to claim anything yet so I am not sure how fast and smooth that process is.

Insurer: Trupanion Canada

By: Mary

Useful
Verified May 23, 2023

Trupanion-Prompt Pet Pro

Very prompt claim processing.

Insurer: Trupanion Canada

By: Elaine

Useful
Verified May 23, 2023

I am having a hard time getting Trupanion to pay their fair share of my veterinarian bills.

I am having a hard time getting Trupanion to pay their fair share of my veterinarian bills. It takes several times to send in an appeal to get things paid correctly. This is a hassle and a waste of time but what else can I do I’ve been paying eight years on the insurance and never used it until now.

Insurer: Trupanion

By: Laurie

Useful
Verified May 23, 2023

I tell everyone about how easy it is to work with Trupanion- from claims service to customer service!

I tell everyone about how easy it is to work with Trupanion- from claims service to customer service! I always feel as though the person on teh other end of the phone is genuinely concerned about a good outcome for my pet. And the coverages can't be beat.

Insurer: Trupanion

By: Dori

Useful
Verified May 23, 2023

Our pet has allergies and the medication he has to take is expensive but the invoice is sent to them and they respond to it right away.

Our pet has allergies and the medication he has to take is expensive, but the invoice is sent to them and they respond to it right away. Very happy we have Trupanion and very happy to tell others about them. Thank you

Insurer: Trupanion

By: Anna

Useful
Verified May 23, 2023

Claims could be quicker.

Previously I received good service with a good turn around of my claims, however, with the most recent claims it is taking quite some time for their approval. Unfortunately this is an end of life situation and frankly I am running out of credit to continue with his care. This is extremely frustrating for me.

Insurer: Trupanion

By: Jen

Useful
Verified May 23, 2023

The payment for something like my dog eating rat poision in a dog park out of my control was barley covered

The payment for something like my dog eating rat poision, in a dog park, out of my control, was barley covered

Insurer: Trupanion

By: Colleen

Useful
Verified May 23, 2023

Well I am not pleased with how Trupanion determined my recent claim.

Well, I am not pleased with how Trupanion determined my recent claim. A phone call to me or to Have A heart Animal Hospital could have saved frustration and time. Since the diagnosis was not included when the invoice was sent a call should have been in order, But I feel that Trupanion decided on Murphy's without doing it properly. Shannon was excellent and understood my frustration. She was professional and kind

Insurer: Trupanion

By: Mel

Useful

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