Healthy Paws | Pet Insurance Review

I love HealthyPaws Pet Insurance! They respond quickly to any questions or requests and process claims in a matter of days, resulting in a nice check just a few days after our vet visit. I only wish that they provided Human Insurance because I'd sign up with them immediately.

We chose Healthy Paws (Chubb) insurance for our newly-adopted puppy in October 2020 because we read many positive reviews of the company. Its plans and prices made sense to us, as well. Six months later, we've very happy with the choice we made. Unfortunately, our puppy has had some unforeseen medical issues and has required surgery as a result. He's well on the road to recovery, but it helped his owners to know that Healthy Paws was there to provide the coverage and reimbursement we had counted on. Their customer service, both through the website and via live representatives, has been excellent and they've processed our claims quickly and fairly. That's all you can ask of an insurance company.

You hope you never need it, - but if you do, the best coverage, speedy reimbursement, really kind caring people- Healthy Paws is my wish for you..,

This company has a ridiculous standard increase year-over-year for everyone, even if you never submit a claim, just to cover everyone else’s high claim costs. Consideration should be given to those who never submit a claim, and increases should only be given to those who use the insurance more, versus a standard increase across the board to everyone. This unfair increase to all for those who use continuously submit claims is making the insurance unaffordable for those who never even submit a claim. I understand things happen that are unavoidable, but just as health insurance for humans, those who pay high costs for organic food and treats and preventative care to prevent certain conditions of their pets to maintain a healthy lifestyle shouldn’t be penalized. I have had the insurance for over 5 years now and in all those years, I only had minor claim of less than 20.00, and forced to pay a total of almost 50.00 per month in increases since getting the insurance. I have had to reduce my coverage amounts just to be able to afford the monthly insurance. The response from the company regarding asinine increases to my monthly insurance cost is because I need to pay for the increase of everyone else’s claims. Totally unjust and unfair. I thought this was a great company but what is the point of having insurance if you can’t even afford to keep it to use in the event you need it because you’re paying for everyone else’s claims. Serious changes need to be made to ensure the costs are fair.

I cannot convey my appreciation enough for the level of customer service and thoughtfulness displayed by the Healthy Paws team. The claim process is absolutely seemless, but it’s not about the money here... Healthy Paws actually genuily cares about your pet and their well-being. I can not recommend them enough!