5
out of 5
POSTED: | BY: Patty from Santa Rosa, CA
Healthy Paws was an is a life saver for Bentley
My three year old cat was diagnosed with chronic kidney disease in February and was hospitalized for nine days. The day he was admitted, I called Healthy Paws and explained his illness. The hospital had quoted us around 500 dollars per day. We were concerned about whether we would end up with a huge bill, but the agent at Healthy Paws with whom I spoke indicated that the insurance would cover 80% of hospitalization, medications, blood tests and a sonogram. We were relieved. His vet and hospital bills were in excess of 5 thousand dollars. He was in hospital for nine days. Healthy Paws paid for everything but the vet physicals as their coverage states. He will require ongoing meds and tests for the foreseeable future, but I am not worried about how to give him the best care possible with the Healthy Paws insurance. They are truly working for you and your pet. The customer service was more than accommodating and really wanted to help us. I was missing some needed information from the vet and rescue agency. Diana took it upon herself to find it for us. She called the rescue and the vet associated with the rescue agency. She went above and beyond to help us get his claims started. I never felt as if I was talking to an insurance company. They were always there to help. Their customer service is the best. All of them were great, but a special thanks to Diana and Jennifer who helped me through this worrisome time.
Read more on Trustpilot