Healthy Paws | Pet Insurance Review

I've had dogs all my life, and this is the first time I've purchased pet insurance. As a volunteer for a dog rescue, I had the opportunity to poll my colleagues about the pros/cons of insurance, as well as which companies they'd recommend, if any. They informed me about a number of companies, and Healthy Paws' reviews definitely came out above the rest. Ellie Dee ended up at the emergency vet (on a Sunday!) for two days and nights one month ago. I contacted Healthy Paws, and they kept in contact, answering my questions, etc., as needed. The process and paperwork for my claim were very clear. Healthy Paws staff sent me a number of emails to check on Ellie Dee even after she'd been home for a few weeks! I was very pleased with the quick arrival of my refund check from Healthy Paws. There were no surprises during this process; I highly recommend this group!

This company is either completely incompetent or a scam. I signed up four months ago. Paid all of my premiums. Submitted two claims for a total of about $150. After I submitted, they wanted complete medical records, which I provided and uploaded. Then I got another email asking for complete medical records, which I again provided. Then I got another email for a third time asking for complete medical records. This email threatened to decline my claims if I didn't (again) submit the medical records. I called the customer service number. Spoke to a woman who told me the claims examiners were looking for proof of a physical examination on 12/24/20. She looked at the medical records I had uploaded and indicated that she found reference to the examination on the one record and that she would submit everything for processing. A day later I got a fourth email asking me to submit complete medical records. Before I could even respond, the company sent another email saying that the claims were denied because I didn't upload medical records and the claims expired. Called them back, was put on hold for a manger for 25 minutes. Hung up and filed a dispute with my credit card company for the premiums I had paid. This company sucks. Go elsewhere. Not worth the aggravation.

A few close friends got together to celebrate one of our birthdays. What was a delightful and casual little get together became my worst nightmare when a balloon popped and startled my new affenpinscher pup. She jumped off my lap and broke her arm. I scooped her up as quickly as I could and rushed to the emergency vet. My poor girl was in so much pain and I was so disappointed in myself that I could let something like this happen to her. Luckily the emergency vet we took her to is AMAZING and super compassionate which eased my stress, but they can't waive a 6k bill when your puppy breaks two bones and needs surgery to insert a plate and screws into her tiny arm. I put it on my credit card and started to panic thinking I didn't "do my pet insurance right"... Are there prerequisites that I didn't meet? Will this not be covered? I submitted my claim through their website via the claims portal. I received some emails that I needed to provide medical records. I provided everything I had, but they asked for more. I started to panic more that this expensive event wouldn't be covered, but after submitting everything I had, I emailed and said that she was a puppy and had only been to the vet a few times. I received a nice email back saying she would let the claims department know. After that, I received an email that my claim was being processed and a few days later I had $4000 in my bank account. I couldn't believe it, but they covered every single thing they said they would. Honestly I wish my health insurance was this clear and easy. I have recommended healthy paws to everyone I know with a pet. I am incredibly happy that they were there for me in a really stressful time.

A few close friends got together to celebrate one of our birthdays. What was a delightful and casual little get together became my worst nightmare when a balloon popped and startled my new affenpinscher pup. She jumped off my lap and broke her arm. I scooped her up as quickly as I could and rushed to the emergency vet. My poor girl was in so much pain and I was so disappointed in myself that I could let something like this happen to her. Luckily the emergency vet we took her to is AMAZING and super compassionate which eased my stress, but they can't waive a 6k bill when your puppy breaks two bones and needs surgery to insert a plate and screws into her tiny arm. I put it on my credit card and started to panic thinking I didn't "do my pet insurance right"... Are there prerequisites that I didn't meet? Will this not be covered? I submitted my claim through their website via the claims portal. I received some emails that I needed to provide medical records. I provided everything I had, but they asked for more. I started to panic more that this expensive event wouldn't be covered, but after submitting everything I had, I emailed and said that she was a puppy and had only been to the vet a few times. I received a nice email back saying she would let the claims department know. After that, I received an email that my claim was being processed and a few days later I had $4000 in my bank account. I couldn't believe it, but they covered every single thing they said they would. Honestly I wish my health insurance was this clear and easy. I have recommended healthy paws to everyone I know with a pet. I am incredibly happy that they were there for me in a really stressful time.

Boudreaux had to have a toe removed because of an injury and the surgery was pretty pricey. I filed the claim and it was easy to submit and we received the check from Healthy Paws in record time! Thank you Healthy Paws!