Healthy Paws | Pet Insurance Review

Claims are reviewed and paid in a timely manner. They are reliable and consistent in what they cover. Customer service reps will also reach out at times to check in on your pet.

Being a member of Healthy Paws was one of the best decision I have made. Thank you for helping take care of my French Bulldog. He is with us today because of you!

I have been a Healthy Paws customer for 12 years. The price started at $36 a month with a $100 deductible and 9o% reimbursement. It eventually went up to $153 a month with the same plan. With no other explanation other than my dog was now 12 yrs old and had 2 cancer surgeries Healthy Paws decided to change my plan to $104 a month with a $500 deductible and a 70% reimbursement. My dog gets monthly allergy shots for around $200 a month so while my monthly payment was reduced to $104, it’s still costing me much more monthly with a 70% reimbursement. I called to ask to be put back to my original plan and was told that couldn’t happen because my dog was a sickly senior. Now when I try to log into my Healthy Paws app it says “HPPI App” wants to use “Chubb.com” to sign in. It also says “this allows the app and website to share information about you”. The choices are to press cancel or continue. So Chubb has decided I can only sign into the app if I allow my information to be shared with whomever they choose. That is a wild invasion of privacy. I’m not even given the option to opt out of this! I called to complain and was told that I can email my claims in rather than use the app. Now I have no access to my dogs records from the last 12 years. I emailed my claim in and had no receipt acknowledgement so I called to make sure my claim was received only to find out that I was given the wrong email address. This is my second review of Healthy Paws on Trustpilot. After the first one I was given the courtesy of a reply from Trustpilot saying they contacted Healthy Paws on my behalf as well as the MANY others who had the same issue with Healthy Paws. Trustpilot’s email to me said that Healthy Paws would like to talk to me. Healthy Paws has my address, phone number and email and yet I haven’t heard a word. So I called Healthy Paws and read them what Trustpilot said. I was told my conversation was being recorded and that there would be a “ticket” of my complaint forwarded to management. That phone call took place 5 weeks ago. If you are new to Healthy Paws do yourself and your pet a favor and cancel immediately and find a trustworthy, reliable company with some integrity. I have friends who have switched to ASPCA, Lemonade, and PetsBest and they are very satisfied. Now I’m trying to get a copy of all my dog’s records without much success. They know they have me over a barrel because I can’t switch to another company with my dog’s preexisting conditions and her age. Chubb is exhibiting their greed and exploiting senior pets and their owners. They should be shamed out of business.

I have been really happy with the service that I have received from Healthy Paws. They have settled claims speedily.

Policy designed to be misleading and avoid covering many expenses. Why would I pay this premium if expensive medically necessary dental procedures aren’t covered? Waste of money, do not use this company.