Healthy Paws | Pet Insurance Review

I was promised a direct payment to my vet clinic for my pet’s surgery, to be paid on the day of the procedure once it was completed. However, after the surgery, Healthy Paws was suddenly unable to process the direct payment as promised. I spent hours trying to reach someone who could actually explain what was going on, rather than reading from a script. In the end, I was forced to pay the full cost myself. I was reimbursed two days later, but that defeats the purpose of having pet insurance. Insurance should be there for situations where the upfront cost isn’t feasible. The lack of communication and follow-through made an already stressful situation much worse.

My dog has had multiple health issues; IMHA, chronic pancreatitis and recently had a ACL repair to name a few. Healthy Paws has honored our policy every single time without issue and paid the claims within days. Very pleased with the insurance and customer service!

Healthy paws has been absolutely wonderful. I had a very sick dog who I was able to give the necessary care for without thinking twice. The claims dept has been super fast absolutely no issues. I couldn’t have taken care of him properly without healthy paws

Healthy Paws had excellent claim starting information on the home page. What was not covered on the home page was quickly relayed through email by customer service. The claim was quickly reviewed and approved with limited additional information needing to be sent. I can not thank Healthy Paws enough for their help and understanding during this trying time.

The ease of filing a claim and the response time to get claim completed.