Healthy Paws | Pet Insurance Review


out of 5

Number of reviews 9,219

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 4.7
  • 4.7
  • 4.9
  • Count
  • 56
  • 273
  • 9,219
Healthy Paws Pet Insurance offers one simple plan that covers accidents and illnesses and includes unlimited annual and lifetime payouts. They support hundreds of pet rescues and animal shelters through their Every Quote Gives Hope™ medical grant program. Learn more about Healthy Paws’ plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.

out of 5

POSTED: | BY: Jeff Smith

Poor Customer Service and Claim Processing

I submitted a claim on my cat Barney in January of 2023 and it is now May and the claim has still not been processed accepted and/or denied. The claim was escalated multiple times by customer service reps with no results or any promised follow-up. This has been the worst experience I have ever had with an insurance company of any kind. Since this pet insurance policy is like having no insurance at all, I went ahead and canceled my policy.

POSTED: | BY: Healthy Paws Customer Service

Jeff, We’re sorry that your customer service and claims experience did not meet your or our expectations. We will be following up with anyone that has worked on your account to ensure that we are all on the same page regarding interactions with our valued pet parents and the processing of their claims. Your claim has been completed and you should receive an Explanation of benefits in the next 24-48 hours. We're sorry to lose you as a policyholder. We hope you and your pet stay well. The Healthy Paws Team


out of 5

VETERINARIAN: McConnellsburg Veterinary Clinic

POSTED: | BY: Sue Bivens

My corgi and TPLO surgery

My corgis are my world. I have two. They are not only a financial investment but also a heart healthy investment. To me they are not just dogs. So I knew when I got my first one that I was getting medical insurance for them the same as I did when I had my human children. And I’m very glad I did. When my first corgi boy was 3 he ruptured his CCL and had to have TPLO surgery. I was unfamiliar with the severity of the injury and the extent of the surgery and rehab that followed. All I could think about and care about was getting him fixed and back to his 100% self. The cost of it all was in the thousands of dollars but my mind was at ease because I knew that I had been proactive and carried insurance. The folks at HealthyPaws were phenomenal in handling my claims and showed true empathy and compassion towards my pup and me throughout the entire 3 month journey. I was able to focus solely on my pup and had peace of mind that the cost of it all was not an issue for me. Because of HealthyPaws fantastic coverage I was able to get top shelf medical care, surgery and therapy for him. Now here we are 4 yrs later same pup is now 7 yrs old and he repeated the same injury in the opposite knee. Here we go again through the very same scenario as before with surgery, rehab etc. and just like before HealthyPaws as come through for us again with flying colors! We recently added our second corgi to the family and one of the items on the list of must haves was pet insurance and this time it was a no brainer who I was contacting. I did not have to research what company was best for us because I already knew. Premiums are very affordable but the peace of mind that HealthyPaws provides is priceless. ⭐️⭐️⭐️⭐️⭐️

out of 5

POSTED: | BY: Diane Hernandez

Would recommend Healthy Paws

I adopted a terrier mix end of year 2023, and fortunately decided to take out pet insurance. This is something that I have never done before, but after my last dog of 12 years who had mast cell cancer I had spent a small fortune on vet and surgical bills. I am so glad that I decided to take out the insurance - come to find out the hard way that my terrier is extremely allergic to bees. We had an emergency trip to the vet, she went into anaphylactic shock and had to be treated. She is now taking injections for desensitization. I cannot recommend Healthy Paws insurance enough - it is so easy to submit a claim and they reimburse quickly. I had to call their customer service number and was very happy with the level of service.

out of 5

POSTED: | BY: Jane Nugent

Healthy Paws -- Great Service

Great service -- affordable, easy to file claims, good customer service, fair -- would highly recommend.

out of 5

VETERINARIAN: Acoaxet Veterinary Clinic, Westport, MAss

POSTED: | BY: Jane Nugent

Great Service

Healthy Paws has been responsive, timely, easy to work with, and affordable -- would recommend them highly

Monthly Cost

$15 – $90, depending on breed, zip code, age of pet and choice of deductible and co-pay.


One plan covers accidents, illnesses, cancer, emergency care, genetic conditions, alternative care and more.

You can choose a co-pay of 10%, 20%, 30% or 40%.

The pay-out amount is based on your actual vet bill.

Payout Limits

No per incident, annual or lifetime pay-out limit.


You can choose an annual deductible of $100, $250, $500 or $750*

*Choice depends on age of the pet

Age Limits

Pets must be at least 8 weeks old and under 14 years old at time of enrollment.

Once enrolled, pets can stay insured regardless of age.

Waiting Period

Coverage begins 15 days after your policy starts. There is a 12-month waiting period for hip dysplasia claims.


Pre-existing conditions are not covered.

Hereditary and congenital conditions are covered, however hip dysplasia is only covered in pets who enroll before they are 6 years old.

Healthy Paws Pet Insurance was rated the best pet insurance company by customers in 2015, 2016 and 2017 at,, and other leading review sites. Healthy Paws has one simple plan that covers accidents and illnesses with no per incident, annual or lifetime payout limits. Their goal is to offer the best coverage possible while still keeping plans affordable. With each pet insurance quote submitted, Healthy Paws makes a donation to one of hundreds of pet rescues and animal shelters through its Every Quote Gives Hope™ medical grant program.

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