Healthy Paws | Pet Insurance Review

Amazing customer service! They take the time to answer all your questions. Having an app helps file claims and check on states faster. Been a loyal customer for 11 years and will continue to be their customer in the feature.

I've been with for 9 years, and they been great, they are great, never had no issue with them, I highly recommend healthy paws.

They deny every claim, typically citing a lack of records, even though they're attached. They used to not suck, but they're turning into United Healthcare. Don't waste your money, they don't offer any semblance of insurance here.

Love healthy paws. I have two large dogs and one has more health issues than the other. When we go to the vet, we feel assuring that we will not decline treatments because of the high vet bills. Our dogs’ health is the priority.

I used to recommend this company highly. Sadly since Chubb bought it 2 years ago I have noticed a steep drop in the quality of customer service. They raised our coverage 21.2% twice for each of these two years. They also DECREASED our reimbursable rate without any explanation except a generic letter that said my pet is not eligible for the 90% rate I have paid for for 11+ years. After 1 hour+ talking with 3 polite but ineffective people, I learned that this year Chubb decided that pets over 7 can't get more than a 70% reimbursement. (not explained ANYWHERE in writing in their correspondence or the website) On top of everything else they started charging a "processing fee" for an account payment I have always made through checking. Finally, when I asked to see the billing records explaining the increases and processing fees over the past year I(not available on their website) the agent told me he would have to put in a request to have them sent to me in 10 to 11 business days. I asked to speak with a higher level person and he promised me somebody would contact me in a couple days to make a phone date. Not holding my breath because the same agent sent a follow up note with incorrect details about my billing request, and from a "no reply" email address. Clearly this company is all about greed and misleading its longtime customers now. SO, today I called the NYS Finance Department and they encouraged me to file a complaint based on all of the above. I will be doing that next week. P.S. I notice another Trustpilot site with far lower ratings. Check it out! Wondering it this one's being boosted by company plants.