Healthy Paws | Pet Insurance Review

4.9

out of 5

Pet Insurance Reviews: 7,124
Trustpilot Reviews: 1,840

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 4.6
  • 4.7
  • 4.9
  • Count
  • 62
  • 238
  • 7,124
Healthy Paws Pet Insurance offers one simple plan that covers accidents and illnesses and includes unlimited annual and lifetime payouts. They support hundreds of pet rescues and animal shelters through their Every Quote Gives Hope™ medical grant program. Learn more about Healthy Paws’ plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Natalie Graves

Forever grateful to HealthyPaws

Will be forever grateful to HealthyPaws for their high level of service and kind consideration to pet owners! After doing extensive research into pet insurance company reviews and policies, we decided upon HealthyPaws insurance for my 5-year-old pit mix last year, and they are truly a lifesaver. My pit tore both ACLs in the span of two months and HealthyPaws was quick to respond to claims and was genuinely concerned for his well-being, ensuring my pet received the best care possible in his time of need. The biggest benefit of this plan is that HealthyPaws has no maximum on reimbursements, and as every pet owner knows you cannot put a price on your pet's life, and it's truly wonderful to see that HealthyPaws agrees with that sentiment and truly values their customers. We will continue to be supporters of this company for years to come and are very impressed by the high quality of care and rapid action by HealthyPaws to get my pup back to full mobility and health!
1

out of 5

POSTED: | BY: Kelly Winslow

Extremely poor service

My GSD was diagnosed with a very aggressive and fatal cancer in October 2022, he was only 6 years old. After aggressive treatment to maintain a quality of life, he died the following month. It was heartwrenching. What made it worse was the extremely poor service from Healthy Paws that caused me so much anxiety and upset, that I want to warn others. They have multiple agents around the country, a lot of them nice, but poorly-trained. I got different stories every time I called, they continued to bill my credit card even after my dog was dead, said it was "necessary to keep the claims open". That is not true and against the law. I did eventually receive a refund. My first upload of records came with a thank you for records from a cat clinic, he was a dog. Uploads of information was only partially received by them. I copied over a hundred pages of records and mailed it certified mail, return receipt, received Dec 9th. They did not upload the records until December 14th. I keep getting emails asking for records even on December 24th, Christmas Eve!! Apparently the agents are not trained to look under scanned items. Finally on December 28th, I spoke to a manager, told her my lawyer advised me to make this my last phone call, and threatened them with NY State Dept of Finance, Insurance Divison. I demanded all my claims to be pulled back, given to one agent, to tell them to look under scanned documents. My claims were paid the next day. I should not have been put through the constant emails demanding information already provided. Finally, at the beginning of this, I was told by an agent that I only needed one claim form for all 13 bills, when in fact I needed 13 claim forms, one for each bill. I have not been compensated for my time telling them how to do their job, the constant harrassment of e-mails asking for information already provided, the inability for anyone to actually take the next step in the process, and the anxiety and constant tears this whole process cost me. I would not recommend this insurance company to anyone, be prepared to fight for what you pay your monthly fees pay for. Horrible.
1 comments

POSTED: | BY: Healthy Paws Team

Kelly - We're sorry for the loss of your sweet baby. All of us at Healthy Paws understand this is a difficult time and apologize for the issues you encountered. We take customer service very seriously and your input will help improve our processes.

5

out of 5

POSTED: | BY: Natalie Graves

Truly a lifesaver, no maximum caps on your pet's life and wonderful customer service

Will be forever grateful to HealthyPaws for their high level of service and kind consideration to pet owners! After doing extensive research into pet insurance company reviews and policies, we decided upon HealthyPaws insurance for my 5-year-old pit mix last year, and they are truly a lifesaver. My pit tore both ACLs in the span of two months and HealthyPaws was quick to respond to claims and was genuinely concerned for his well-being, ensuring my pet received the best care possible in his time of need. The biggest benefit of this plan is that HealthyPaws has no maximum on reimbursements, and as every pet owner knows you cannot put a price on your pet's life, and it's truly wonderful to see that HealthyPaws agrees with that sentiment and truly values their customers. We will continue to be supporters of this company for years to come and are very impressed by the high quality of care and rapid action by HealthyPaws to get my pup back to full mobility and health!
5

out of 5

POSTED: | BY: Dari Beeman

Reliable and easy company to work with.

Great customer service and easy web site to use. The claims process has fast turnaround and direct deposit makes it seamless to get reimbursement. We are very happy we signed our puppy up six years ago. We have recommended Healthy Paws to our family and friends.
5

out of 5

POSTED: | BY: Kirsten Goff

Very happy with Healthy Paws

We have two French bulldogs who have had a number of health concerns over the past several years. Healthy Paws has consistently been easy to work with - filing claims is simple, checks arrive a few days later, and there are never any surprises. Recommend very highly.

Monthly Cost

$15 – $90, depending on breed, zip code, age of pet and choice of deductible and co-pay.

Coverage

One plan covers accidents, illnesses, cancer, emergency care, genetic conditions, alternative care and more.

You can choose a co-pay of 10%, 20%, 30% or 40%.

The pay-out amount is based on your actual vet bill.

Payout Limits

No per incident, annual or lifetime pay-out limit.

Deductible

You can choose an annual deductible of $100, $250, $500 or $750*

*Choice depends on age of the pet

Age Limits

Pets must be at least 8 weeks old and under 14 years old at time of enrollment.

Once enrolled, pets can stay insured regardless of age.

Waiting Period

Coverage begins 15 days after your policy starts. There is a 12-month waiting period for hip dysplasia claims.

Exclusions

Pre-existing conditions are not covered.

Hereditary and congenital conditions are covered, however hip dysplasia is only covered in pets who enroll before they are 6 years old.

Healthy Paws Pet Insurance was rated the best pet insurance company by customers in 2015, 2016 and 2017 at petinsurancereview.com, Consumersadvocate.org, PetInsuranceQuotes.com and other leading review sites. Healthy Paws has one simple plan that covers accidents and illnesses with no per incident, annual or lifetime payout limits. Their goal is to offer the best coverage possible while still keeping plans affordable. With each pet insurance quote submitted, Healthy Paws makes a donation to one of hundreds of pet rescues and animal shelters through its Every Quote Gives Hope™ medical grant program.

Get a quote today

Leave a review