5
out of 5
POSTED: | BY: Kirstin Blakeley
Why can't human insurance be this good?
I pay $23 a month for my cat Athena's insurance. About a year after I signed up, she developed an ear infection. Weeks of various medications were doing nothing. Fluid sat at the bottom of her ear and kept coming back even with draining. Her ear drums were ripped from the infection and she developed a high fever, leaving her so lethargic I wondered if she would make it. The vet, whom I trust, recommended a specialist come in and perform a complex, expensive operation that would essentially take out part of her ear. The operation was about $2500. I felt more secure knowing I had HP, however, experiences with human insurance companies, who love to deny claims, had left me wary. So imagine my surprise when they paid out promptly. Not only that, they initially only paid half because I had paid a half-upfront downpayment. Since that wasn't itemized on the invoice, it wasn't paid. I called and explained the situation. At first they asked me to send a re-itemized bill and I said I would. But the next day, they just went ahead and processed it with no more fuss. Also, the customer service reps are helpful and polite. I'm glad to say Athena is feeling much better.