Trupanion provides EXCEPTIONAL payment and service
I have covered Tucker with Trupanion since he was less than six months old. This has been a true partnership with Trupanion always providing exceptional service - great electronic claim processing, fantastic information on the status of my claim, excellent payment, and thorough information on what payment was made and denied. I provide complete information on the claim to expedite processing. Based on my policy, there has always been excellent justification for all their decisions.
As an example of their service, Tucker was seen at APEX Animal Hospital yesterday morning, and I submitted the electronic claim late last night. Early this morning, I received an email from Trupanion that my claim had been approved, providing an easily understandable Explanation of Benefits and notification that my payment was deposited. Wow! One cannot get better service! While I always received prompt service from Trupanion, this is a new record. Trupanion doesn't always process claims this quickly, but they are always very prompt.
I am exceedingly happy with Trupanion's payment plan options, customer-friendly service, prompt and understandable payment, and overall demeanor. I would highly recommend Trupanion.
- INSURER:
Trupanion
- VETERINARIAN:
Apex Animal Hospital
- POSTED: 06/24/2023
- BY: Drew
- BREED: Goldendoodle
- AGE OF PET: 4 - 6
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Right the First Time
Telephone access to the right person was easy, done right the first time.
- INSURER:
Trupanion
- POSTED: 06/08/2023
- BY: Marcia
- BREED: Norwegian Forest
- AGE OF PET: 0 - 3
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Friendly helpful showed concern and followed through with what she said she would do
Friendly helpful showed concern and followed through with what she said she would do
- INSURER:
Trupanion
- POSTED: 05/30/2023
- BY: deon
- BREED: Sheepadoodle
- AGE OF PET: 0 - 3
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Trupanion is always easy to deal with!
Trupanion is always easy to deal with! The staff is friendly, knowledgeable and quick to resolve any issues.
- INSURER:
Trupanion
- POSTED: 04/24/2023
- BY: Kimberlee
- BREED:
- AGE OF PET: 0 - 3
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Nice friendly agent.
Had a good experience for a change
- INSURER:
Trupanion
- POSTED: 02/16/2023
- BY: David
- BREED: Chihuahua
- AGE OF PET: 0 - 3
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A Happy Dog Mom
Trupanion was very prompt and helpful when I filed three claims for my dogâs emergency vet visit. I am very glad I chose to get pet insurance!
- INSURER:
Trupanion
- POSTED: 10/12/2022
- BY: Caroline
- BREED:
- AGE OF PET: 0 - 3
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Very easy to submit a claim
ASPCA has been great with all my claims that I submit. They also complete them in a timely fashion, I appreciate all their hard work.
- INSURER:
ASPCA
- POSTED: 09/06/2022
- BY: Anna
- BREED: Giant Schnauzer
- AGE OF PET: Over 11 years
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Quick and Easy!!
Trupanion people took care of my claim quickly and even added a heartwarming message for my dog. They made it personal ?? Who does that anymore?!?
- INSURER:
Trupanion
- POSTED: 08/20/2022
- BY: Angie
- BREED:
- AGE OF PET: 0 - 3
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The conversation we had was very helpful and professional.
The conversation we had was very helpful and professional.
- INSURER:
Trupanion
- POSTED: 08/16/2022
- BY: Cynthia
- BREED:
- AGE OF PET: 7 - 10
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