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Always get my dog well taken care of. No complaints. Expensive but worth it. My fur babies are accident prone and I'm so glad to not hesitate taking them to the vet

I have always received very good care and assistance from Trupanion and have shared my experiences with my vet clinics and have recommended Trupanion to friends, family and strangers at the vet clinics.

Claim was processed quickly with no problem. What more can you ask for? My dog has been insured by Trupanion for over 11 years, and my experience with Trupanion has always been excellent.

the person we talked to was friendly and knowledgeable

Submitting a claim manually is annoying. I wish my vet could submit the claim for me.

Friendly helpful service

Healthy Paws is very easy to work with and the service is wonderful! Very fast and they are so responsive. I highly recommend them.

I have a claim #2020013106524 that was denied because of Code #Z156: "We were unable to process your claim because the pet listed on the invoice/receipt of this claim does not match the insured pet's name as listed on the policy. In accordance with the "Your Duties" section of your policy, please provide an invoice that includes the name of the insured pet. Attach this document and fax everything to 800-704-7002 or mail to P.O. Box 2344, Brea, CA 92822." When I submitted the claim, I highlighted my insured pet's name as my veterinarian's office people are unable to break a receipt down by individual pets. I take the four of them at a time so they are all one one receipt. This claim was denied for the TOTAL and I only claimed what pertained to Stanley (C-1431875) @ $90.25 non-routine lab checking his liver function that was found abnormal on his annual exam (I did NOT claim THAT), plus the office visit @ $42.75. I resent for a review and have not gotten a response. You asked for my feedback, so there you have it. I know, I know... the claim's people are busy, but that only discounts how busy I am by telling me that and I have to make another attempt to justify my claim... if they would simply READ the receipt and not look at the bottom line and deny it that would be a step in the right direction.

Graham was very helpful, friendly and really seemed to care.

Very happy with Trupanion!