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So Easy to file a claim and fast process
Grace needed emergency care so to her into Vet ER and diagnosed her with pancreatitis. After a long day, I received my invoice and got her home to start her meds. I had never had to file a claim until that day, and was dreading all the paperwork. Much to my surprise, The claim process was so easy! I immediately received email and texts telling me that they received the claim. Communication from Trupanion was excellent, explaining every step of the process. Such a relief! The whole process was completed in less than 5 days. I’m very happy with Trupanion and that Grace is back to normal.
Insurer: Trupanion
By: Sandy
My latest call to Trupanion was perfect…
My latest call to Trupanion was perfect All questions answered but more importantly the agent was so supportive.
Insurer: Trupanion
By: Elaine Johnson
Another SCAM insurance company
Another SCAM insurance company. I’ve paid for my dog to be insured through them for 3 years without a single claim. After the first year, they increased my payment and increased my deductible from $250 to $750 without my approval. I kept paying. Then, my dog got hit by a car and had serious injuries that required surgery. This pathetic scam insurance company is trying to deny my claim and is not paying me!! There excuse is that they don’t have “enough information”. I’ve provided itemized bills, receipts, copies of labs, X-rays, vet notes, post op instructions. There is literally nothing else to give them. This is just a BS excuse to try to avoid paying me. What a scam.
Insurer: Figo
By: L R
Could be more helpful
I don't know if this is standard policy, but I recently submitted my first claim. Healthy Paws is requesting ALL of my pet's vet medical bills EVER. It is a 3 part claim. The first 2 parts they didn't owe me anything, by their standards (it was under the deductible.) The 3rd part they wouldn't pay without all of his medical records. My guess is it's an attempt to see if there is any pre-existing condition which will means they won't have to pay (spoiler alert: there isn't.) They are also checking to make sure I had an exam within the first year of getting the insurance, which they tell you but they don't make you prove, since they can use it to null your coverage later and they will not have to refund you! Be careful!
Insurer: Healthy Paws
By: Millie
i’ve emailed about my insurance and…
i’ve emailed about my insurance and still haven’t heard anything
Insurer: ManyPets
By: customer
Issue with gaining access to account…
Issue with gaining access to account spoke with rep. on phone who indicated it could take up to 24 hours. Noting rep. was very pleasant and informative. After several days still no luck getting into account called service number and spoke with young lady who was able to identify problem, issue with aol sign on name. She corrected problem and I am now able to view my Bella’s account. She like the previous rep. was helpful and explained everything about the policy very clearly.
Insurer: ASPCA
By: George Henrique
Wait Times Are Unacceptable
Embrace has always paid their claims promptly but recent phone calls have taken between 30 and 60 minutes to talk to a live person. This is just unacceptable. I would be ok if they would simply call me back but having to listen to the same jingle for 30 to 60 minutes is not a pleasant experience
Insurer: Embrace
By: Marty Erwin
So far so good
So far so good. Haven't had to use it yet. According to my daughter, it's great.
Insurer: ASPCA
By: Sheila W
Misleading and very, very fine print...beware!
The customer representative answered several of my questions and concerns. Unfortunately, the answers given were very different than the rep that assisted me during the signing up process. The major issue is I was told that I could change my plan on my renewal date, however the only way to change your plan is by completely closing it and opening a new policy. Additionally, several commonly used medications are not in their 17 page formulary. So my vet will now have to look through 17 pages anytime she prescribes a medication. In NY state vet techs are licensed, unfortunately Pets Best doea not cover even a rabies, heartworm, lepto vaccine if given by a tech which is fairly common practice. So read, read, read.....lots of misleading information given by reps during the sign up and LOTS of very fine print. We are researching and will drop our policy within the next month as I know there are better options out there.
Insurer: Pets Best
By: Glenna Miller
The response and payout were immediate
The response and payout were immediate. Excellent experience compared to other companies I dealt with
Insurer: Figo
By: Jim