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Customer service is great
Customer service is great
Insurer: Trupanion
By:
Customer service is second to none which really stands out and makes me trust in the company and what they offer.
Customer service is second to none, which really stands out and makes me trust in the company and what they offer. They've always been very upfront and thorough in their explanations, and I've contacted customer service through chat multiple times for any question or clarification, and they always had the answer.
Insurer: Trupanion
By:
Took the Stress out of Our Decision!
Having TruPanion for our boy, Charlie, that was diagnosed with a osteosarcoma was critical in our treatment decision. We were able to get reimbursed within a few days of invoice submission after an initial visit from our regular vet and it was direct deposited right into our account. What was truly stress free was how our surgical specialist's office was able to get a "preapproval" from TruPanion for the treatment and we just paid what wasn't covered at the time of service. When there is a $11,200 bill in question, that made all the difference and we could focus on Charlie instead of a looming financial burden. Charlie is doing great and recovering well from his surgery. Thank you to TruPanion for coming through and making the claims process easy. Barry
Insurer: Trupanion
By:
always recommend trupanion
I always have a great experience with trupanion!
Insurer: Trupanion
By:
I thought she was great and helpful
I thought she was great and helpful
Insurer: Trupanion
By:
Help came when we needed it most.
I was sure that this claim would be denied since our Sasha has a history of the issue we are trying to solve. Bravo to trupanion for helping us on this journey. We are seniors on a fixed income and this money is deeply appreciated.
Insurer: Trupanion
By: