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Pet parents across the U.S. and Canada have left over 218,808 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Trupanion is the Best
Trupanion is the Best. My puppy has been diagnosed with Collapse Trachea. They approve my claims in less then 24 hours. Money in my bank 48 hours later. Very grateful for this fabulous company! Thank you Cindy
Insurer: Trupanion Canada
By: Cindy
Great insurance for my puppy
I have been a customer of pets best for almost a week so far and the quality of service (including the smooth claim process) is awesome. I did use the wellness package so far and the claim reimbursement process is very fast and convenient.
Insurer: Pets Best
By: Berke Çetin
Poor claim communications
Our claim kept on getting delayed for more information. If I wasn’t diligent in follow up I would have never known. There was *no* communication from the company to me about what was needed. Only my calls to customer service and insistence that I speak to someone further up the chain resolved the issues. Deeply disappointed. After years of paying premiums for our dog (and cat) our first claim in 7 years was a circus. Now we are stuck with them, for better or worse, because of the universal pre-existing clauses in all per policies. Caveat Emptor.
Insurer: Trupanion
By: Jeffrey
This insurance does not cover any of the typical expenses. It is very confusing and misleading. They don't call you back.
I submitted over a $1,000 expense and after two months was told that none of the charges qualify for reimbursement. Out of the $1,000 claim, only $80 is applicable towards deductible. I tried calling, and after waiting on the phone for a hour, had to hang up. I have left two messages and no call back. I'm very dissatisfied with this transaction and ask that you cancel this policy immediately. Masoud Sepahi 949-375-6599.
Insurer: Pets Best
By: MASOUD
Just good to have a back-up resource!
Yes, I always recommend Trupanion to friend getting new pets. Not much to say about this recent submission, which was a test of my cat’s stool which was soft and smelly. The stool sample came back as negative for parasites. Whatever it was passed, and the next day my cat was back to normal. The claim for the test was rejected by Trupanion, but I had the vet submit anyway just in case it turned out to be a problem that needed treatment. So far, both my cats are pretty healthy. I advocate for pet insurance because when cats & dogs get older they usually need expensive medical treatments. I am hoping that Trupanion will help blunt such expenses when my cats are elderly.
Insurer: Trupanion
By:
What you offer makes sense plus a friend recommended you and she has had a really good experience with your company
What you offer makes sense plus a friend recommended you and she has had a really good experience with your company
Insurer: Trupanion
By:
WONDER WORKERS AND ORGANIZATION!
We have a rather sick dog and Trupanion has been a beyond WONDERFUL organization to work with. I recommend them at every chance I get. Thank you Trupanion and Staff!
Insurer: Trupanion
By: