221,653+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 221,653 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Hot tub liability
I had a question about our hot tub the gentleman answer was informative and he was efficient. Our hot tub is covered under our insurance.
Insurer: Sonnet
By: JBM
During the pandemic insurance companies…
During the pandemic insurance companies gave refunds for not driving while everyone was on lockdown. You did not. When I called I was told I could change my policy to a lower rate and save money that way which was not helpful at all. Very disappointed in the way your company chose to handle your valued customers. I will be searching for a company that will offer better discounts for loyalty. All I have gotten is price increase.
Insurer: Sonnet
By: lorrianne
We changed our insurance for both our…
We changed our insurance for both our home & 3 cars 3 years ago and have been VERY happy with our savings :) We have yet to make a claim on either policy (knock on wood) so I can't speak to that aspect of working with Sonnet but certainly hope if ever called upon that I can add a 5 star rating for claim service!!
Insurer: Sonnet
By: Jon
My past insurance company covered…
My past insurance company covered cracked windshield. Sonnet has $300 ded. My rates were raised this year when I drive my carr considerably less. Where is the customer service regarding this? No explanation? I think you should switch your focus to being proactive in communicating with your customers.
Insurer: Sonnet
By: Renee
Dental Treatment
We have had Pets Best for 3 years and completely satisfied. My Golden just went thru dental surgery and I was completely satisfied with the results from my claim. Took about 4 weeks but was handled very professionally. Very happy with the policy.
Insurer: Pets Best
By: Madeline
Car and Home Insurance
I registered with Sonnet Insurance last year, the pricing for car and home insurance yearly were fine with me and I can't complain. I am enjoying the service for what I paid for and I would definitely recommend Sonnet Insurance. Cheers!
Insurer: Sonnet
By: Mindy
I think the online convenience is very…
I think the online convenience is very good. Pricing is competitive. However, I had a claim and that went really bad. Had accident on Hwy. Could only reach an after hours number and no one from Sonnet called me back several days later. Very shocking....I have not switched to another provider yet. However, big reason we have insurance is to have help/coverage/support when needed. Having an accident on hwy and getting call back in several days......
Insurer: Sonnet
By: CGH
Not happy my rates are higher than last…
Not happy my rates are higher than last year but I going to try to pay my 12 months for a cheaper rate
Insurer: Sonnet
By: Jennifer
Have not submitted any claims so I…
Have not submitted any claims so I cannot speak to that side of the business. However, my rates have continued to be competitive and drop slightly each year. The online chat has always been sufficient.
Insurer: Sonnet
By: Brad
Very unprofessional customer service and frustrating experience
I called few times regarding my concern on high home insurance rates and never heard from any of the supervisors/management person I was told I would hear from. Even when a call gets disconnected from sonnet rep there is never a call back. In past Sonnet has charged me higher for my home insurance, after fighting over a year it got corrected following year. But I paid high insurance for 1 year. Fast forward 2 years and I believe its same issue again and no customer service rep has knowledge or willing to help. I get different answer on same question from different service reps. During Covid lockdowns in March-April 2020, Sonnet was probably the very few companies to not offer discount on Car insurance. I think they only did after insurance companies were appealed to do so from politicians. All in all very unprofessional customer service and frustrating experience.
Insurer: Sonnet
By: MT