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Pet parents across the U.S. and Canada have left over 218,948 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Poor Communication, Poor Claims Coverage
Extremely poor communication. Would just send rejected claim after rejected claim, leaving 14k from an extended sitting in limbo for months before rejecting a claim. I would have to call weekly (waiting 1-3 hrs on hold on their phone line because there is no email or chat communication...) and then go through 3-4 reps to get the status of my claim(s) and argue myself why the extensive evidence provided by my vet for my cat's medical records. I have paid over $50 per cat per month and honestly have had less than $400 of over $20k of claims covered over the years. My visit with the vet prior to the insurance kicking in had a complaint of vomiting on the record, which has lead to rejections of health claims ranging from liver infection to (I kid you not) a torn claw. I know you have to fight insurance frequently to get coverage but even the process to get a claim status is extremely time consuming and painful. The app is also very poorly written, buggy and crashes frequently, resulting in duplicate claims or missing information on claims which is another 2-3 hrs of waiting in a phone hold line to fix.
Insurer: Pets Best
By: K
I highly recommend Trupanion
Trupanion has come through for me many times. I submitted my claims and 2 days later I'm paid! I highly recommend them. Having pet insurance gives you peace of mind so that you will never hesitate in getting the best of care for your cherished furbaby.
Insurer: Trupanion
By: Vita
HORRIBLE COMPANY!!!
If I could give this company 0 stars, I would! This is a horrible money sucking organization. I had this insurance for all 5 of my pets and have been paying a total of $1650 since October 2020. I submitted 2 claims in that time period. One of which was denied because they don't cover preventative health care or well check ups. The other, I just learned this morning, was approved but put towards an annual premium so I got nothing back. This new premium amount came out of nowhere and this company scammed me out of $1650. I canceled and will be taking my business elsewhere. I dont pay for premium health insurance for myself or my kids thinking, " ok, they are only half covered, so they'll get half care". I pay the money, I expect full care for my family. Why would it not be the same for family pets. I am very upset 😡 with this organization. SAVE YOURSELF AND YOUR PETS FROM THIS COMPANY. THEY WILL DRAIN YOUR WALLET AND GIVE NOTHING BACK!!!!
Insurer: Healthy Paws
By: Brittany R
⭐️⭐️ ⭐️ ⭐️ ⭐️
Staff was very helpful and friendly! Thank you
Insurer: Sonnet
By: Nicole
We have five beautiful Labs
We have five beautiful Labs. The oldest is 12 years old in his life he has been through a splenectomy benign, and a survivor of cancer twice, and he is doing well. Trupanion has been there for us not only with their best coverage but also the fact that they take care of everything so we can focus on our pets getting well. I feel comfortable having them on my side. Thank You Trupanion for the health of all our pets!
Insurer: Trupanion
By: Susan
This is by far the best and cheapest…
This is by far the best and cheapest car insurance around
Insurer: Sonnet
By: Cynthia
Confusing claim process, poor communication, handlers don't read info provided
Very frustrating attempt at getting a claim submitted. My dog was sick, we took her to the vet. She was diagnosed with a UTI, put on treatment. This was not a preventative visit. I submit the claim to Healthy Paws. They write back asking for my dogs full prior medical history. I get this info from her vets and supply it to the company. Again, they ask for her full history. So I provide it again. This is repeated 3 or 4 times. Eventually, they deny my claim for not providing the information requested. I PROVIDED IT 4 TIMES!!!!! This seems like a scam to steal your premiums and not pay any claims. I asked the company for more info but nothing was provided.
Insurer: Healthy Paws
By: Sam
Five star company
My three year old athletic lab had sudden pain a year ago in her front paw. At first we thought she broke her sesamoid bone(which she did). It turned out that there was an enlarging bone cyst. She had expensive imaging and ultimatley had to have the toe removed. She runs agility and runs with me every morning. Her pain with walking is now gone. Having the peace of mind that she had insurance coverage decreased the stress immensely. Trupanion was so easy to work with. Claim submission was clear and easy. My daughter who is a veterinarian recommended Trupanion. I am so grateful for this company.
Insurer: Trupanion
By: Rebecca
Great for car , not for home
I’ve had no issues with my automobile insurance, best price around for the coverage I wanted . They’re house insurance is crap
Insurer: Sonnet
By: Cory McHatten
Good Coverage. Unfortunate Wait Time.
Wouldn't take credit card on mobile online site and 5 day accident coverage. I signed up in the morning and unfortunately had to take my cat to emergency vet at night due to an accident.
Insurer: Trupanion Canada
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