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HP used to be AWESOME and I would…
HP used to be AWESOME and I would recommend it all the time. Recently they were bought out and it has become a real pain to make a claim: They always say part of the invoice was "obscured". I use their app, then I scan and resend a couple more times before it goes through. The coverage is good, but my rates doubled in one year. I still use them because any pre existing conditions would not be covered with new company. *in regards to their response: This happens on nearly every claim in the past year. This most recent invoice was missing the word “tax” but several times now they say “part of the invoice was obscured” I have sent as a jpeg, pdf and using their app.
Insurer: Healthy Paws
By: Lisa Bedker-Madsen
Overall decent
Overall, this has been a decent policy for my pet. However, I take issue with things they say they’d cover and don’t, such as specific meds prescribed to treat issues, but because they are considered preventative meds they were denied this year. Frustrating! I also take significant issue with the policy price increase of 125% first year into year two. I expected an increase, but not that big of a jump. Overall, it gets the job done for catastrophic events, which is why I have the insurance, so for that I’m satisfied.
Insurer: Figo
By: Lisa Rasi
Purchasing per insurance
Today We purchased pet insurance for our dog. Ilona was very knowledgably and helpful explaining all of our options in choosing coverage best suited for us. She made us feel comfortable and answered all of our questions. She gave us advice that made our decision easy.
Insurer: Fetch
By: Ronald Urban
My first claim and it was processed…
My first claim and it was processed quickly. Any time I have had to speak with an agent, they have been super helpful and professional.
Insurer: Pets Best
By: Kathy
I am new to this program
I am still within the 15-day waiting period so currently I have no information to offer.
Insurer: ManyPets
By: RBS
Great customer service
Great customer service, fast claim reimbursement. Good prices for coverage based on choice & personal selection of desired coverage
Insurer: Embrace
By: Kim Kehoe
I've several claims and no problems…
I've several claims and no problems with reimbursement.
Insurer: Pets Best
By: James A Miller
Review
Easy to sign up. Hope it's as good as the reviews. I feel at ease now if something happens. Thank you!
Insurer: ManyPets
By: Gail EMANUEL
My Charlie girl got real sick
My Charlie girl got real sick, real fast. The vet we took her to said she needed to be transferred to a specialist and trupanion made it seamless on the billing end. Responded to the Pre-Auths within minutes and approved the recommended treatments with no argument. They have earned my loyalty.
Insurer: Trupanion
By: Angie