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Good coverage
MetLife pet insurance has very good coverage and claim processing times have improved. The not reason I didn’t give five stars is because the claims process is a little cumbersome. You must download a claim form, fill it out, scan the form, and upload the scanned file. It would be nice is an online fillable form was available that could be saved to a pdf.
Insurer: MetLife
By: Janet Allen
It’s a little difficult/confusing to…
It’s a little difficult/confusing to submit documents and I’m constantly receiving alerts that more documents are needed with not much of visibility into why the documents I already provided are not enough.
Insurer: MetLife
By: customer
Filing claims is easy in the app
Filing claims is easy in the app. Sometimes processing is a bit slow.
Insurer: MetLife
By: Scott Thompson
Excellent! The Best!!
Excellent!! Love Embrace. We have had Embrace since Joy, my 9.5-year-old Boxer, was 4 months old. In May of 2024 she was diagnosed with Degenerative Myelopathy. She went to rehab once a week for Hydrotherapy, Laser Therapy, and Acupuncture and it was very helpful in keeping her walking. June of 2025, she lost ability to walk so hydrotherapy was not needed and the 1.25-hour drive to rehab was becoming too stressful for her so we changed to a mobile vet for in home acupuncture and laser therapy. It helps her so much, Embrace is a big help and I am so glad Embrace is here for us during this difficult time. Being insured with Embrace makes it so much easier and gives me peace of mind that I can give Joy the best. To submit a claim is so easy; I submit my claim every week and the claim payment is in my bank account within 3 days. I cannot imagine not having pet insurance and, in my opinion, having Embrace is the very best. Embrace has great customer service and I have NEVER had an issue; I Love Embrace Pet Insurance.
Insurer: Embrace
By: Genny Reid
Quick turnaround time from claim to…
Quick turnaround time from claim to reimbursement. Excellent customer service when I called with a question.
Insurer: MetLife
By: customer
delay and frustration
There is a lot of delay and frustration with the reimbursement process. Either my vet who submits my claims or me are constantly having to provide the same information over and over again. It is really nitpicking it seems sometimes. For example, an invoice that showed the amount due, the payment, and then there was an additional line item showing that satisfying the balance, and then a zero due line. That got pushed back at least two times with the reason being it didn’t show payment.
Insurer: MetLife
By: Jessica Stelfox
Coverage is great
Coverage is great, rarely dispute claims, so grateful
Insurer: MetLife
By: William Quin
MetLife *****
I have had MetLife Pet Insurance for years now and have always had a very positive interaction. The claim process is easy to use and I receive my reimbursement in a timely manner.
Insurer: MetLife
By: customer
Happy Customer!!
Nothing but great service in every aspect! So very pleased we chose Metlife for our fur baby.
Insurer: MetLife
By: Cheryl Collins
Great service
Answered any and all questions. Got Poppy the coverage we wanted
Insurer: Prudent Pet
By: whitneyquintgmail.com