209,556+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 209,556 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Paid for the wrong claim
Submitted a claim and they processed it as a different claim with a smaller payment. Their mistake, but they refused to pay the difference until it gets processed again. 3 weeks.
Insurer: Pets Best
By: Brian Russom
MetLife Pet Insurance is not honest
MetLife Pet Insurance is not honest. They will take your money and find every excuse to deny your claim. Do not use MetLife Pet Insurance! First they will say it’s past the time period. Then they’ll say it’s not prescription food when receipt clearly states prescription food for medical necessity. Then they’ll say prove it’s prescription after the receipt clearly states it is and is directly from vet with vet letter head. Even after getting a note from vet stating it’s prescription food they’ll deny. They say it’s pre existing and not covered. My policy states prescription food is covered and I was verbally told it would be covered. MetLife pet insurance will find an excuse (in some way) to not uphold their end. It’s better to save your money. I spent $10k with them and they wouldn’t process a minimal amount of prescription food purchases directly from my vet when the policy clearly is to cover it.
Insurer: MetLife
By: Sarah
Claims were easy to file and quick…
Claims were easy to file and quick reimbursement appreciated!
Insurer: MetLife
By: customer
Response and tracking of claims
Response and tracking of claims
Insurer: MetLife
By: customer
Great Pet Insurance
We’ve had MetLife pet insurance for a few years now for our dogs and we are happy with their service and speedy time to reimburse us! My mom also had her cat under their insurance. I recommend them to people who have pets!
Insurer: MetLife
By: Alexa Lynne
Healthy Paws claim process…
Healthy Paws had excellent claim starting information on the home page. What was not covered on the home page was quickly relayed through email by customer service. The claim was quickly reviewed and approved with limited additional information needing to be sent. I can not thank Healthy Paws enough for their help and understanding during this trying time.
Insurer: Healthy Paws
By: E. Orozco
Easy Claim Submissions
Spot makes submitting claims so easy and their pricing is also very affordable. I’ve had a great experience with Spot.
Insurer: Spot
By: T McFadden
Need to Re-enroll
The need for ur phone rep to continuously upsell not appreciated. I have been on autopay for five years and in aug/sept missed two payments due to card being compromised. The inability to pay and continue coverage was not appreciated. Especially when i now have to pay $10 more /month.
Insurer: Nationwide
By: customer
Made chemo possible for our dog
Appreciate the ease of the app & the coverage we're receiving for our dog when she (& we) needed it most.
Insurer: MetLife
By: customer
Friendly and helpful agent
Agent was very helpful with a new pet policy, appreciate him finding a retiree discount for my company.
Insurer: Nationwide
By: Doug Kuriki