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Many Years a Client-No help
Many Years a Client-No help Our identity and bank account was literally stolen some time ago. You all notified us that our payment didn't go through. We tried again to send it and did not receive notification that a payment STILL hadn't gone through as we were building our account with the State Dept Credit Union. When I called, I was told my policy had lapsed and that I could only have a new policy with virtually no coverage except wellness and accidents. I was told there was multiple times payment had been processed to no avail. No phone call or notification. In spite of the fact that I asked to have been re-instated (as we have been a customer for many, many years for all our pets), I was told "No". So, that's why I'm not happy. Hopefully, all my prior claims will be processed. I have some coming.
Insurer: Nationwide
By: KK
The system kept crashing mid claim…
The system kept crashing mid claim submission. Any insurance that just conveniently crashes during a claim immediately raises flags to delay service.
Insurer: Embrace
By: Hector Lomelin
I have been with Trupanion for 6 years
I have been with Trupanion for 6 years. All they do is keep raising prices and cover literally nothing. Exams, medication, surgeries, they do not cover any of it. I am not sure what they even cover at this point it keeps changing. My two cats are going up in price to be covered by $30 and $25 which is $81 and $79 and they charge my dog at $94. It’s not worth it and they are horrible to long time customers. Buyer beware!
Insurer: Trupanion
By: Rayleen Cottrell
Trupanion is life giving!
Trupanion has made the difference between life and death for my baby. I never would have been able to afford the care that they have paid for. Claims are paid quickly and even paid directly to the emergency vet. I am so thankful for this resource.
Insurer: Trupanion
By: Kamela Clackum
Every one is extremely helpful and…
Every one is extremely helpful and always pleasant to talk to!
Insurer: Pets Best
By: Deborah DeSanto-Ceneviva
I had never submitted a claim for Bella…
I had never submitted a claim for Bella since I started having insurance through Trupanion. They handled all the claims that were submitted within two days and I appreciate their online support as well as their phone support when I called to ask a couple of questions.
Insurer: Trupanion
By: Theresa Mortellito
New customer with questions - easy answers!
I have been shopping for insurance for a few weeks now. I finally had enough information and understanding to ask some questions. Bobby at Prudent Pet was immensely helpful and answered all my questions with great clarity!
Insurer: Prudent Pet
By: Jaclyn M
Angeline was a great help
Angeline was a great help! She was super friendly and helped me resolve and issue very quickly. Thanks so much!
Insurer: Fetch Canada
By: Makenna Joy
Quick answers ….clearly explined what we are covered for.
Good service. Quick response.
Insurer: Trupanion
By: Linda Scho