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Amazing customer service
Amazing customer service! Great prices! Great customer service would recommend fetch to anyone who has animals!
Insurer: Fetch Canada
By: Brittany Henri
Disgusted doesn’t begin to cover it
We’ve had our dog with embrace since she was a few months old. We had a lower end plan that had a $5k yearly cap, at the time a *vanishing* healthy pet deductible of $750, and no preventative care with 70% reimbursement. Each year dealing with tolerable increases of $3-5 a month. Last year we had our first and only health concern that required veterinary intervention. A small, non-cancerous, fatty tumor(lipoma) that had unfortunately caused some light bleeding through her nipple. We did all of the recommended steps for diagnostics and surgery. Zero complications and back to perfect health minus one nipple. My first red flag of their financial greed was that when I called to submit a claim for the first time I found out that the vanishing deductible was only a few weeks away from expiring and I had not received any correspondence of the change nor an explanation of why. Fortunately we were able to take advantage of it and the claim processed without incident. Then our policy renewal came. We’re slapped in the face with a 100% increase in our monthly premium. It felt like we were being punished for daring to use the insurance we’d paid into for almost 9 years. Fast forward a year to present. Dog is still in perfect health and hasn’t been back to the vet aside for booster vaccine and a teeth cleaning. The audacity for Embrace to not just double but damn near triple our monthly rate for the same mediocre policy was insulting. Cumulatively, a 360% increase in just two years. With one incident in her lifetime. We’ve paid hundreds more into her policy than we requested back. Disgusted doesn’t even begin to cover how we felt. When I called to cancel I was asked if I wanted to adjust her policy instead by increasing her deductible and lowering her coverage which would have effectively rendered it useless and still would have been more than we were paying now. All of this to be placated with the canned “increased costs” message I keep seeing in these reviews. Do better Embrace. Make an effort to fix the issue at hand instead of passing your costs on to the consumers. We’re in San Diego California for anyone worried about their rates going up.
Insurer: Embrace
By: Brian D.
An Outstanding Company
I have been with Embrace for about 3 years. I cannot say enough about the professional, efficient & friendly folks that have been so supportive of my little bestie. The turnaround from making a quick, easy online claim is very fast. Because of Embrace, I truly have been able to sustain Minkie’s quality of life as she is aging. My plan is a 90% - 10% and allows me the freedom to give her the best care possible - at a fair & reasonable price. My rating of Embrace is based upon ongoing outstanding performance on their part. The “Embracers” who handle Minkie’s claims are kind and get things moving fast.
Insurer: Embrace
By: Lucia Bartoli
They have good customer service and…
They have good customer service and helped me get my pets the best insurance
Insurer: Prudent Pet
By: julianagilmoregmail.com
Family plan is nice for multiple pets…
Family plan is nice for multiple pets owner, but the claim reviewer always mark my pharmacy invoice as duplicate and never process my prescription reimbursement along with my hospital visit. I had to initiate another claim for that separately, which is annoying.
Insurer: MetLife
By: customer
Healthy Paws is the best, hands down
Healthy paws made my dog’s procedure a breeze. Pay out was accurate and quick to receive. I called customer service to ask certain questions before my dogs procedure and staff was very knowledgeable and patient. I definitely recommend.
Prudent Pet is best for my pups.
I was greeted by Rebecca when I first started checking into Prudent Pet, no other company did this. She answered the questions I had at the time and was extremely helpful. When I decided that Prudent Pet was the best fit for my pups, Rebecca was there to help me seal the deal.
Insurer: Prudent Pet
By: kimh
Not Impressed
So far, I have not had a particularly good experience with embrace. The review of my initial claim was exceptionally long, and while they do say it could take up to 30 days, I didn’t actually think it would take that long based on my experience with several other pet insurance companies. Then after waiting for a month, my claim was rejected based on a flawed assessment. I then had to ask my veterinarian to write a letter explaining why their assessment was incorrect. Embrace then took another two weeks to review her letter and came to the conclusion that my claim should in fact be covered. In doing so they also “found” another exclusion that they had not identified in their prior review. They indicated that they would send me payment on the claim, but did not include anything about payment of the two other claims related to the initial one. I sent a note asking them to please re-process the other two claims since the initial exclusion was lifted, and I still have not heard anything back on that or even received an acknowledgment that they received my note. Overall, I find this company to be very slow and like all insurance companies, they are always on the lookout for exclusions, even when there aren’t any that are valid. I believe they need to improve upon their customer service as well as their efficiency. I’ve only been a customer for a short time, but so far I am not at all impressed. I have had much better experiences with other insurance companies who have been very easy to deal with.
Insurer: Embrace
By: Carol Chapman
Monthly cost increase
Trupanion increased monthly rates on top of having an insane deductible. I used to recommend Trupanion to all of my friends and family, and we even used it for the vet clinic I worked for the past 7 years. Since being switched from a group plan, with my previous employer, to a personal plan. The benefits are not worth it at all, having me pay even more with no coverage per each new diagnostic. I have a 13 year old Brittany named Buck and it has become increasingly hard to get anything covered. Luckily my vets are very understanding and will even go so much as to take something off the bill that Trupanion isn't going to cover. I recommend that everyone look elsewhere for pet insurance. It is not worth it anymore and seems to be a racket.
Insurer: Trupanion
By: Mallory Royer
Outstanding Experience
We are first time pet insurance customers and had an outstanding experience with Aileen. She was very helpful, friendly, and knowledgeable. I’m glad we chose FETCH!
Insurer: Fetch
By: TS