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Avoid this company
Avoid this company, they are sketch AF. I had a quote in front of me for adding a second dog to my existing policy for $143, New dog $60.43 and existing dog $89.09. I was concerned because I recognized that my current monthly cost for my existing dog was $172, so I chatted with support. Shortly into my chat with the representative the rep is telling me that my price for my existing dog is showing $172 and a total of $230 for both dogs so I opened a second window and sure enough it was now showing this new price and $0 discount for multi dog. I don't know what this rep did behind the scenes but I find this to be very sketch and concerning. I screenshot both views... and then signed off on the lower price one. Sure enough when I looked at my account information the price reflected was the $230. The customer rep just chalked it up to the one quote was wrong and the other was right. My concern is, imagine how I would have felt had I not noticed this and contacted support before accepting. Would I have received the $143 price, did the rep do something behind the scenes to correct the quote once I reported the issue, I'll never know but I know had a month come and gone and I saw a draft on my bank account for nearly $100 more than what I approved I would have been pissed. Next issue, Pets Best recently got a new underwriter with more favorable pricing. However, existing customers can not take advantage of this without starting their policy over, meaning all grace periods are in effect and any pre-existing conditions are not covered - this means any condition that your pet may have been treated for under the prior policy would no longer be covered under the new policy because it's now pre-existing. I encourage you all to shop around, find a pet insurance provider that is more honest and transparent. I am now removing my new pet from this policy and will gladly shop around for a better price, even if my total is $230 between the two separate providers, I'd rather pay that than pay a company that won't honor a quote.
Insurer: Pets Best
By: Eric Sammons
Love it here
Best insurance hands down.
Insurer: ASPCA
By: Stephanie
Offers comparative price
Offers comparative price
Insurer: Sonnet
By: Cuong Minh
Trupanion literally saved my dog by $ claims paid directly to the Emergency vets and specialist, I am so grateful - Thanks
I have been with Trupanion over 7 years with my Boston Terrier and filed many small claims successfully. However this month our bills have been over $7,000 so far for thyroid lumps removal through specialist veterinary treatments . The vet’s office filed the claims and were paid directly . Without this insurance I do not know how we could afford these bills especially if a cancer is found. Trupanion is truly a life saver and my dog Georgy and I will be eternally grateful . Thanks to the staff who handled my claims and to this company.
Insurer: Trupanion
By: Farah
Very professional
Very professional, enjoyed speaking with her. I will tell all my pet people about my experience. Job well done!
Insurer: Prudent Pet
By: Leroy Richardson
Haven’t used it yet
I haven’t used it yet, just signed up. We went with ASPCA b/c we could customize it more than some other plans we looked at. It was also cheaper than the others.
Insurer: ASPCA
By: Stacy
Great Service
Jordan, the representative, was patient and explained everything in detail.
Insurer: ManyPets
By: lois klempner
Great!
Great customer service and rates!
Insurer: ManyPets
By: BRANDI AND KHLOE