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Outstanding Service - No Surprises
This was my first time having pet insurance and I was a little unsure if it was really worth it and how it would work if I did have to submit a claim. Unfortunately, I did have to make a claim and Pets Best was the BEST! It was easy to submit the claim, it worked exactly as it said it would work, and there were no surprises. I would highly recommend Pets Best Insurance to anyone with a pet. Outstanding service.
Insurer: Pets Best
By: Faith
Monica was great, thank you!
Monica was friendly, courteous n knowledgable! She understood my concerns and answered all my questions! Thank you so much!!
Insurer: Prudent Pet
By: Clelia FT
Outstanding
I’ve never had pet insurance before and thank goodness that I have it now! My dog’s claim was for over $4,000 and I received 90% back! Payment was under 10 days and went right into my bank account. Thank you MetLife
Insurer: MetLife
By: Donna
Highly Recommend Healthy Paws!
I have always found Healthy Paws to be extremely easy to deal with. They process claims quickly and explain the benefits thoroughly, but straightforward enough to understand what is covered and what is not.
Insurer: Healthy Paws
By: Andrew
Affordability for both pets
Thank you Many Pets, I am now able to afford to insure both of our pets, actually for almost the same amount I paid for one to be insured. I now have peace of mind! Finn & Lucy’s Mom
Insurer: ManyPets
By: Finn & Lucy’s Mom
Trupanion made me smile
After filing my claim yesterday, I received a response today. Trupanion covered what they said they would cover, quickly and efficiently. But while this quick response made me smile it’s not what brought tears to my eyes. It was the comment,”Give Milo some extra love for us.” Those caring words written by a stranger assured me that out of all the pet insurance companies I picked the right one.
Insurer: Trupanion
By: Patricia
My 5 star rating is based on the…Ease of applying and the information shared
My 5 star rating is based on the Sign-Up process and the marketing information that I was able to research on the company, compared to other companies. I have not had the experience of having a claim yet, so I can't comment on the plan performance. However, I am very impressed with the information shared and the easy sign up process. Hopefully, I will never have to file a claim
Insurer: Pumpkin
By: Richard Rogers
Misleading and inconsistent website
Edit on March 8: they reached out to me by phone and, after I explained the situation, acknowledged that the website does seem misleading, and they'd look into my feedback. Their website's description of what documents are needed for a claim is misleading to say the least. They say on their website that the medical records they need are "Detailed medical records, including from your pet’s most recent checkup (a vet visit unrelated to your pet getting sick or hurt)". (Trustpilot doesn't allow me to post link, but the specific webpage is titled "Your guide to filing claims.") But in reality, they also ask for the records from the visit which the claim is for, i.e. the visit that happened exactly because my pet was sick. And their customer service agent explicitly confirmed this to me, without explaining why it works differently than what their website says. If they were clear and consistent upfront, I probably would have no problem with providing the medical records for every visit. But now I feel I was lied to, and I have serious doubt whether I can trust them when I need them. I may need to shop around for other pet insurances.
Insurer: Fetch Canada
By: Bruce
Trupanion is truly amazing
Trupanion is truly amazing. I am speechless at how grateful I am for them as they’ve saved me BIG time during the roughest patch. So willing to help me and my pup, and get a diagnosis to what’s going on with her. She is my best friend so without them this wouldn’t be possible financially
Insurer: Trupanion Canada
By: Alia
Pumpkin was very helpful in answering…
Pumpkin was very helpful in answering all my questions and concerns. The insurance rate is affordable and the coverage is more than satisfactory. I very much appreciate the fact that after 180 days of being symptom-free, my pet will not be considered to have a pre-existing condition and if any similar problem arises after that time period, she will have coverage.
Insurer: Pumpkin
By: Bernadette M