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Signing up was easy
Signing up was easy. No connection since so hard to rate my experience as of yet.
Insurer: Spot
By: John Lasater
REFUND
I signed up for the PetDesk app , but never signed up for pet insurance and I still got charged for it . I just want to make sure it won’t keep charging me each month and would like a refund for the time it did charge me
Insurer: ASPCA
By: Hailey Harlach
Great customer service
Great customer service, not pushy at all, price is reasonable and coverage seems good, though I hope I never have to use it!
Insurer: Trupanion Canada
By: Gary
New Customer
New Customer. The website and signup process was simple and intuitive. I hope the claims process is as easy.
Insurer: Spot
By: Dave Boggess
40% premium increase at renewal
I enrolled my dog last year after a long research. I was happy to find Trupanion because their website says "Most pet insurance providers do use birthday pricing, but Trupanion does not practice this at any stage in your pet’s life". It was not cheap because of my dog's middle age and I understand that. And I also believed my premium would not change too much over the years. It's my renewal time, and they are increasing it by 40%. When I asked why, the answer was they don't increase them due to my dog's aging but they found that they received more claims in my dog's age group so the risk increased. If she was young at enrollment age, this wouldn't be an issue because younger pets do not make a lot of claims that would affect my premium. So basically my dog is being penalized for other dogs' aging and health issues. And I'm learning this after one year. Unfortunately, it was a big waste of money with no single claim submitted. I am very disappointed and ready to cancel. Save your money somewhere else if you have an older dog!
Insurer: Trupanion Canada
By: Sam
It was an easy process to get the quote…
It was an easy process to get the quote you need
Insurer: ASPCA
By: Tabitha Elrod
Great service
Really helpful, easy to use app. Great service
Insurer: ASPCA
By: Sergio Hernandez
Great service
So far you guys have been amazing and helpful with any questions we have
Insurer: Trupanion Canada
By: customer
Happy we purchased pet insurance
Trupanion has been so easy to work with. This is the first time we’ve had pet insurance and picked Trupanion on a recommendation. I would definitely recommend them. The app makes it easy and they are very timely with reimbursement.
Insurer: Trupanion
By: ILA
Poor business ethics
I bought a puppy from parade and along with my purchase was an offer for 1 month free at metlife pet insurance company, I called and discussed the options they had and decided to purchase their plan and I chose to pay for a full year, in doing that my free month actually became a paid month,no big deal Here is where I am not happy with them,,While talking to sales guy he charges monthly of 75 dollars on my card I correct him and we do the charge for 1 year 724 00 with discount added in he assured me that I would be refunded the 75 00 promptly, of course I gave them the ok no problem ,Alomst 1 month later I get my bank statement NO refund I call to find out why , I get the run around and one person tells me that I would not get back my 75 because of an enrollment fee I would get back 65 ,I'm not happy about this so I get handed to another person to tell me that it is a 12 dollar enrollment fee so now it's 63 for refund NOT happy about this fantom fee I get to the whatever stage and tell them to just send my refund, Three weeks go by and I call my bank to see if they did send my refund NO so I call again but now I do not want to deal with this company so I canceled my policy completely but they are still keeping the enrollment fee WHAT the person I was talking to gave me her honest most convincing word that I would be contacted by her on Wednesday 4/12 and again I find I cannot trust this company for the care of my dog and his wellness One thing I forgot to throw in here us that I was contacted by a manager I think I never heard back from her either update. I FINALLY received my 63 dollars and guess what out of 724 dollars I paid they went and prorated for two months of their service This just goes to show you not to deal with this company they will steal from you also the reply from them is a standard reply,They have all my info but they are wrong on this one so they won't contact me I called and asked for a supervisor and they wouldn't talk to me ,do yourself and your pet a favor dontcuse this company
Insurer: MetLife
By: Pete lewis