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Pet parents across the U.S. and Canada have left over 209,784 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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The coverage was amazing but the price…
The coverage was amazing but the price you out after a couple of years.
Insurer: MetLife
By: customer
I tried multiple times to get back to…
I tried multiple times to get back to my saved quote, but was not able to. When I contacted support via chat, I was told to call in so a rep could get me my original quote. I just decided to start over. I purchased the plan online for a reason.
Insurer: MetLife
By: Kevin Robison
We like Spot for our shih tzu mix dogs
We like Spot for our shih tzu mix dogs We do wellness as well as accident. I don’t feel they go up exponentially. Always fast getting claims processed.
Insurer: Spot
By: Sheila Kurth
Best Pet Insurance
I have compared plans and you will not find a better provider. Don't even think about another insurance company for your beloved pet. This company is fast, courteous, fairly priced and reimburses fast and generously.
Love how easy it was to get signed on…
Love how easy it was to get signed on and love the discount. Military friendly as well which is greatly appreciated.
Insurer: MetLife
By: Alan M.
Great Customer Service
Although I am still having login issues, Shanice continues to assist me to process my claims in a timely matter and I greatly appreciate it.
Insurer: MetLife
By: MaryJane Gunning
Best Pet Insurance Hands Down!
Hands down the best pet insurance you can find & the most affordable. As a dog trainer who owns working line GSDs, pet insurance is a must & I will never use anyone else! The claim process was super easy and straight forward to complete. I got reimbursed for veterinary expenses about 5 days after I submitted the claim. Really a fantastic company to consider!
Insurer: Pumpkin
By: Raeanne
Multiple claims
I have made numerous claims recently because past claims were never filed. Many have been paid; some denied; some toward the deductible and some still pending. I think that too much was applied to my deductible in 2024 and I submitted an email for clarification. That is still pending. I was out of town for many months and while I had the insurance premiums automatically charged to my checking account, no claims were filed. I worked with a number of representatives at Pets Best to get all the claims filed. It was a bit overwhelming, and they were very helpful. Many of the claims have been paid---denied----or applied to the deductible, but there are still a number pending. I have received emails that they have been received and are in process. Considering the circumstances, the overall response and assistance from Pets Best has been excellent.
This is our first policy with MetLife
This is our first policy with MetLife. We have found it very easy to understand the communications we have had with the company. (That’s not always the case with other companies!) So far, we understand all of the interactions we have had with the MetLife and feel that we are well covered and well informed. Looking forward to working together for the future!
Insurer: MetLife
By: customer
Awesome service!
Super quick turn around on my refund for my cat's vet bill. Always responsive to inquiries.
Insurer: MetLife
By: customer