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Takes a very long time to process…
Takes a very long time to process claims. It's been 2 months going on 3 since I filed the claim.
Insurer: Embrace
By: Alexander Tabilog
The fast responses
The fast responses. And great communication
Insurer: Embrace
By: Melissa Lee
Puppy Emergency
When I purchased puppy insurance, I was preparing for that emergency situation that i never thought would happen, and then there we were with our 4 mos old puppy who was in terrible terrible pain. We cannot rave enough about the staff and Dr's, and vet techs at the new Beacon Emergency Hospital in St Petersburg, FL. They exceeded all of our expectations and grateful only begins to express the care, professionalism and kindness we received from all at 10 pm at night. They took incredible care of our pup and we can't thank them enough. Then comes the bill, to my amazement, within 48 hours we had an approved invoice from Trupanion! They provided the financial support as advertised without any hesitation. No one wants to face this expense, but things happen and you can 100% trust that Trupanion will be right there for you.
Trupanion literally saved my dogs life
Trupanion literally saved my dogs life. I received an email offering coverage through trupanion with no wait limit due to my dog being seen for her spay. Her being a hunting dog i figured this would be something I should seriously consider so I activated my 30 day free coverage. Fast forward a couple weeks and my dog became considerably ill not being able to walk,etc. We ended up at our vet who said they weren’t 100% sure but looked like our dog had tetanus and we were sent to our local animal hospital / specialist. While there the reality of how much the veterinary care of this magnitude would cost was very overwhelming. We were told that it was going to be a slow and rough road ahead but the likelihood of a full recovery was very possible. While we sat there trying to figure out how we could come up with the funds to provide her care I remembered I signed her up for the 30 day certificate but honestly didn’t expect it to do anything for us or be helpful since I had not laid out a single dollar to them. After a brief call to them they assured me that she was most definitely covered and even approved a pre authorization for her initial treatment to begin. I was in disbelief that this company stood behind there free certificate but they did and the amount of care and stay kept increasing due to the severity of her condition. After 20 days in the ICU we left with our dog and she has made a full recovery. My wife and I continued coverage and will always have them for every pet we own. We also make sure to tell everyone who has a pet about trupanion and are very grateful to them.
Insurer: Trupanion
By: Michael Capper
Very large yearly jump
I dont like that it takes so long to have a claim processed,and I just got a letter in the mail yesterday,that my rate will be $271a month this year,when I was paying $208 a month,I was told it goes up every year,I think I may cancel,and just put that money every month in my safe,so when I need it its there.Id rather pay my own vets bills,then give my $$$ away wondering if a claim will be paid or not,if it dont get paid,I done paid the vet,plus the insurance company right? That was a very large jump for 1 year for 2 pups,I also have a pet fund in the bank also,think I'll go back to the way I use to do things,seems cheaper !!!
Insurer: Pets Best
By: Dee-Dee Ostrowsky
Easy
Signing up was easy. The person was helpful and knowledgeable. A pleasant experience.
Insurer: Trupanion
By: Holland
Trupanion is a great value for the money
There's many options and reasonable prices.
Insurer: Trupanion
By: Maranda
Fable
This was a first claim and we could not be more pleased with the results of the pay out.
Insurer: Trupanion
By: Julia
Trupanion staffers answer questions immediately and give satisfying answers.
Trupanion staffers answer questions immediately and give satisfying answers. If I would be connected to the wrong dept., they immediately connect me to the proper department. And they give the highest respect to my dog Amber, showing that staffers care from the center of their hearts.
Insurer: Trupanion
By: Charlotte