209,304+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 209,304 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Much improved
This time I had several claims due to a kidney issue. Candidly, I was very frustrated in the past with the claims process; however, I was pleasantly surprised this time around. Easy process and a fast payment.
Insurer: MetLife
By: customer
I'm so HAPPY I switched to pumpkin!
I'm so HAPPY I switched to pumpkin!
Insurer: Pumpkin
By: Laura
Easy application
Easy application. Went with Natiiinwide because of great prior experience for our past pets 💕
Insurer: Nationwide
By: Christy
The cancel button is not working.
The cancel button is not working.
Insurer: Nationwide
By: customer
Easy App and Great service
App easy to work and claims easy to put in. Very quick at getting back on claims as well. Only talked to customer service once but the girl I talked to was very knowledgeable and friendly.
Insurer: MetLife
By: Emily
No Reimbursement & Poor Customer Service
I've been a paying client since my first dog back in 2018, so well over 6 years. Have submitted maybe one claim up until this summer, which I submitted the second claim in July this year. The process of submitting was never clear, had to email them, then after the submission went through, it didn't say anywhere how I was getting any payment back so after a few weeks I reached out wondering how to get my reimbursement. Then realized my file had a wrong address, so I updated it and they said they would cancel the cheque and resend it. It's been about 4 months and I still have not received any reimbursement. No emails from them or anything. My account needed a new credit card about 2 months after my reimbursement submission and I emailed them letting them know that I would update my card when they could tell me when I would get my reimbursement back. Nothing. My account clearly has cancelled because I refuse to pay them for 4 more months after I've submitted a claim and have yet to receive any reimbursement. Horrible customer service with no updates. Definitely will never use this insurance company again. You'd think they would treat their long term clients, or even try to communicate on payment after I've complained after 3 months that I still have seen nothing.
Insurer: Pets Plus Us
By: Jennifer
Terrible experience
Today is business day 4 waiting to be reimbursed from Lemonade for a simple office visit. They continue to give me the run around and when I called there was not a supervisor to speak to. Instead, they take your information and say someone will call you back within 24-48 hours. This is on top of the 4 days thus far. Very frustrating. I will be ending my policy once I get reimbursed.
Insurer: Lemonade
By: Shari
Just what we needed!
Been extremely satisfied with our insurance coverage. Our puppy needed expensive eye surgery, and the coverage was excellent. I highly recommend.