209,304+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 209,304 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Coverage is great and for a fair price
Coverage is great and for a fair price. Customer service was helpful explaining the different plans and getting the military discount added for us.
Insurer: Prudent Pet
By: Sally
courteous ,efficient representatives.
courteous ,efficient representatives.
Insurer: Nationwide
By: Alan C.
FIND ANOTHER COMPANY! NOW!
Embrace Pet Insurance was reliable during my cats’ early years: I have two beautiful Maine Coon cats. They are littermates, and so-in-love with each other. As Max ages, he now has a couple chronic conditions, and Embrace is sending him out to pasture. 1. Unaffordable costs: Monthly premiums almost doubled from $200+ to $380 last year! Committing to this company for 13+ years (many of which were healthy), meant nothing for our future security. 2. Fuzzy financial behavior! a) One cat had $200 in health credits for future Vet visits — Embrace quickly DELETED my balance! Why did they do that? ‘Because they decided to stop offering that particular benefit?’ No mention of real financial value WE lost. b) If I wanted to decrease my coverage last year, which was equally higher, they told me it would be a new policy, so all their health issues would become pre-existing conditions! I could make NO changes to allay costs. I could not take him to another insurance company for that same reason. All my payments were timely and reliable. Max (and his sister Rose) were fairly healthy for many of those years. Premiums for healthy cats are ideal for any insurance company. Embrace benefited from those low-cost years. Now, everything changes due to their own desired profit margins. I must take his sister (still healthy, but minus her $200!) off, and find her insurance elsewhere, before she has any pre-existing conditions, like Max. I placed my trust in a what seemed to be a responsible company, and now my cat has NO insurance. Poor healthcare will emotionally impact his sister’s chances as well -- losing Max early may bring her down. Before your cat has any illnesses that are labeled a pre-existing condition, you must find an alternate company with likely lower premiums (from what I've learned in my research). RE: Reply comment (to response below) 1. Information is inconsistent and manipulative. Like other one-star reviews here on Trustpilot (many), the information from assorted Embrace people at various times is quite inconsistent. So paying only 1/2 the amount with slightly lower premium is basically a shell game. ***For example, they suggested that Rose pay $15 monthly just for accident coverage … NO HEALTHCARE, so that SHE can stay with the company, as if I may be breaking ?her heart? 2. Interesting to note, no denial was offered that they in fact took $200 of healthcare balance from my cat Rose’s reserve. We paid for the feature, accrued it while they enjoyed a customer who had no claims. Embr. took it away because they ‘chose not pay!’ The $200 financial balance had monetary VALUE, clearly in print in our older statements. Who are these people?
Insurer: Embrace
By: Jenny
Great experience
Metlife is very easy to work with and quick to pay approved claims
Insurer: MetLife
By: Michael Sullivan
The process is easy
The process is easy. Uploading documents is simple and the response to any of the cases are timely.
Insurer: MetLife
By: customer
Very easy, incredibly grateful to have insurance
Very easy, app is convenient and clear.
Insurer: MetLife
By: DFan
Very easy process and quick turnaround…
Very easy process and quick turnaround on claims. Very happy with MetLife Pet Insurance
Insurer: MetLife
By: Joe S
Ease of using the APP
Ease of using the APP. Quick processing and payments.
Insurer: MetLife
By: customer
Super happy with the coverage and easy…
Super happy with the coverage and easy claim process
Insurer: MetLife
By: customer