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It is how I feel
It is how I feel
Insurer: Trupanion
By: Cornelia
I've been a customer for over 13 years!
I've been a customer for over 13 years! Your training department does a good job stressing to be polite and caring. Caring with a capitol C. Usually, a pet is sick when a customer is calling, so having a person who seems to really CARE makes you feel like you are not alone, during the frustration and agony of dealing with one's pets' illness. This visit with Jared was over closing my account with one of my dogs who passed away in a 6-dog tragedy in Salt Lake City from what the state thinks is blue algae poisoning. Efficiency is also what you do well. Your employees are trained well (that isn't the case in a whole lot of businesses in today's world)!
Insurer: Trupanion
By: Barbara
Knowledgeable informative helpful.
Knowledgeable, informative, helpful.
Insurer: Trupanion
By: Sandi
Nothing but good things to say
Other than a few issues with getting my invoices uploaded due to a change in software, I have no complaints about the processing of my claims. My dog was recently diagnosed with a very rare type of cancer and from the beginning of the diagnosis until his surgery, I have understood what would be covered, what would not be covered, and what my co-insurance would be.
Insurer: Trupanion
By: Elisa
Other than it taking longer than usual I never have had a problem with Trupanion
Other than it taking longer than usual, I never have had a problem with Trupanion
Insurer: Trupanion
By: Gina
Claim total below deductible.
Our dog, Tilton, developed an ear infection. The total treatment cost was well under the policy deductible. Even so, Trupanion kept a running total of costs, in the event that the costs eventually exceeded the deductible. Good job, and very pleased.
Insurer: Trupanion
By: Mark
Great Pet Coverage
Sounded like great coverage and fair pricing
Insurer: Trupanion
By: Mary
Great Customer Service
The representative was very polite , helpful. Answered my questions. Genuinely wanted to help.
Insurer: Trupanion
By: Yvonne