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Raven was very helpful as called me back on the concern that no one actioned my claim in over 2weeks and I was promised a response call from the previous rep.
Raven was very helpful as called me back on the concern that no one actioned my claim in over 2weeks and I was promised a response call from the previous rep. Raven took the time to follow back to me to ask is I recieved a follow up to the claim being resubmit and I advised yes and thank her for following up.
Insurer: Trupanion Canada
By: Brian
The customer service is always available and very helpful and supportive.
The customer service is always available and very helpful and supportive. It feels great to have my fur baby protected. The insurance covers so much and for a good price.
Insurer: Trupanion Canada
By: Shyla
A must have for every pet owner
Trupanion is a service every pet owner should have . It is truly gives you peace of mind when it comes to your fur babies health . Claims are very easy and automatic. Worth every penny
Insurer: Trupanion Canada
By: Andrea
Brenda was efficient answered quickly.
Brenda was efficient, answered quickly.
Insurer: Trupanion
By: Jill
LVT Trupanion Customer
Cost. Being a Veterinary professional I understand the high costs of vet care from both parties. While trupanion offers unlimited lifetime caps for issues which is great...not many people can afford $150+ per month to give their pet quality care offered by their Veterinary Hospital.
Insurer: Trupanion
By: Christie
Great customer service went the extra mile by calling my Vet while O was on hold to have them review my claim.
Great customer service, went the extra mile by calling my Vet while O was on hold to have them review my claim.
Insurer: Trupanion
By: Christopher
User friendly
Great website, no fuss.
Insurer: Trupanion
By: Emily
I don't really like the Trupanion organization but that's no reason to blame it on Ines.
I don't really like the Trupanion organization, but that's no reason to blame it on Ines. She was lovely. I hate the Trupanion email messages when they brag about how much money they've paid out when I haven't received ONE DIME!!
Insurer: Trupanion
By: Michele
I had a recent emergency and having Trupanion was the only way I could have gotten Venture the care I needed.
I had a recent emergency and having Trupanion was the only way I could have gotten Venture the care I needed. It helped financially significantly. I called the phone line 5-6 times during the process and each time everyone was very considerate, kind, helpful, and seemed to care about Ventureâs well being. They answered every single one of my questions until I understood everything. Outstanding service.
Insurer: Trupanion
By: Taryn
Disappointed
I submitted my claims for my dog diesel back in the middle of April and am just now receiving a response. And to add to my frustration, his claims were denied claiming it was a preexisting condition! This is absurd. He had a totally separate eye problem than what he is currently experiencing and I do not agree with this at all. Extremely disappointed in this company
Insurer: Trupanion
By: Caprice