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I submitted a claim a month ago and it…
I submitted a claim a month ago and it hasn’t been resolve at this time. It is taking way too long to have my issue resolved. I received an email over a week ago apologizing for the time that is taking but it is still not resolved. If it is not resolved within the next week I will be looking for another pet insurance.
Insurer: ASPCA
By: Consumer
So far, very good
MET Pet has been great. A couple of general suggestions - 1. If you can, get insurance when your pet is under 1 year. 2. Always provide vet's notes when you submit your claim. 3. Purchase the preventive option if you can afford it. This will encourage you to keep up to date on all preventive care.
Insurer: MetLife
By: Lyn
My refund was processed promptly and I…
My refund was processed promptly and I received exactly the amount I expected. I am glad to have Fetch Pet Insurance. It has already paid off.
Insurer: Fetch
By: Sara Vogel
We have been insured with fetch for…
We have been insured with fetch for many years. We have made 1 or two claims in the past. We made one large claim for our cat this year and you jacked our rate up so high in response that it is borderline unaffordable. We can’t switch insurers because this will be considered preexisting. So we are stuck with an unaffordable policy. This is not insurance if you just jack up the rate to make all your money back within a year each time there is a claim. You should rethink your way of doing business. It’s not the right way to treat long time customers.
Insurer: Fetch
By: Dan Greenberg
Phenomenal company. Pets Best Insurance is the best.
Well, for more than two years, my beautiful, ENYA, has been insured with Pets Best and I am thrilled overall. When I tell people what I pay per year for premiums, they say oh my God. It’s a drop in the bucket when your dog has got something serious. In my opinion, PetsBest, this is the best insurance company that you can get. Sure somethings aren’t covered, but get the best plan that covers everything and you will be his grateful as I am. Sometimes claims take a little bit longer, but I know they are going to pay me and respond. Our whole world has been turned upside down since Covid and everybody is shorthanded, so be patient with them and be grateful that you are insured with the best.!
Insurer: Pets Best
By: Terri Pritchard
The website was glitchy but it all worked out!
The website was glitchy, and had me in the wrong state for my ZIP Code. So I called, and the person who answered was utterly delightful! Super helpful, kind, and as befuddled as I was about the weirdness. And it all got fixed!
Insurer: Trupanion
By: Rebecca
Snakebite
Unfortunately, my dog Enzo was bitten by a rattlesnake mid-June. Even though I needed to resubmit some receipts and follow-up multiple times with phone calls, Embrace did pay claims submitted. Their reps were pleasant and knowledgeable. I recommend Embrace!
Insurer: Embrace
By: Richard Ruderman
Affordable and easy to use
Easy to sign up, so far great service and easy to use app.
Insurer: Spot
By: Shandee Lang
Customer service was extremely helpful.
Customer service was extremely helpful.
Insurer: ManyPets
By: Diane B