224,996+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 224,996 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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WORST COMPANY EVER
I originally signed up with PetPlan and they sold to Fetch. I have had problems with this company since the moment they took over. They raised my monthly plan by an additional $20 a month and covered a lot less things. Also, their website is broken so you cant even chat with a person on it you can only click the pre-typed chat prompts, it does not let you type yourself. I have paid $660 in insurance fees thus far this year and over $700 at the vet and yet I have somehow not hit my $500 deductible because they do not cover many of the things my former plan with PetPlan did cover. The customer service people are rude and do not explain anything, they just direct me to their website which is poorly designed and barely works. I immediately cancelled my plan with them after they told me basically "that sucks" when I expressed my frustration with having paid over $1300 and seeing nothing in return. I wish PetPlan never sold to them because they were great, and Fetch is awful. Also, you can only cancel your membership on the phone, and they have no phone number posted on their website. Therefore you have to use the broken chat to try and talk to a person to obtain the phone number to cancel. I had to take screenshots of my text in the notes app and drag them into the chat just to type my own sentences and ask for a phone number.
Insurer: Fetch
By: Ashley
WORST COMPANY EVER
I originally signed up with PetPlan and they sold to Fetch. I have had problems with this company since the moment they took over. They raised my monthly plan by an additional $20 a month and covered a lot less things. Also, their website is broken so you cant even chat with a person on it you can only click the pre-typed chat prompts, it does not let you type yourself. I have paid $660 in insurance fees thus far this year and over $700 at the vet and yet I have somehow not hit my $500 deductible because they do not cover many of the things my former plan with PetPlan did cover. The customer service people are rude and do not explain anything, they just direct me to their website which is poorly designed and barely works. I immediately cancelled my plan with them after they told me basically "that sucks" when I expressed my frustration with having paid over $1300 and seeing nothing in return. I wish PetPlan never sold to them because they were great, and Fetch is awful. Also, you can only cancel your membership on the phone, and they have no phone number posted on their website. Therefore you have to use the broken chat to try and talk to a person to obtain the phone number to cancel. I had to take screenshots of my text in the notes app and drag them into the chat just to type my own sentences and ask for a phone number.
Insurer: Fetch Canada
By: Ashley
Satisfied Client
They made my first time submitting a claim a very pleasant & easy experience. One satisfied client here.
Insurer: MetLife
By: Maria
Excellent CSR
Excellent CSR. Helpful, considerate, thorough and pleasant. Pleased with policy options, pricing.
Insurer: ManyPets
By: Kathryn Hoffman
Refund me refund me refund me
Refund me refund me refund me
Insurer: Embrace
By: Stephanie
Very easy to enroll
Is very fast to get a quote the same day and very easy to enroll in any plan that fits your needs. Overall have good plans and prices.
Insurer: Prudent Pet
By: Leopoldo Alejandro
ASPCA Does NOT honor their Claims!
I paid ASPCA $1,729.64 over a 2 year period and when I finally submitted a claim for $616, ($500 deductible and 80% of the balance), they would NOT honor the claim. After my deductible, they would have ONLY owed me approximately $92. I Cancelled before they STOLE one more dime from me!
Insurer: ASPCA
By: Ken G
Dissatisfied
When I adopted my pet there were a number of issues that were determined by your team from the Vet notes which did not appear to accurate. When I took my Cooper for a check up there was no mention of hip displayssia and the vet questioned if we were talking about the same dog as he was also excluded from dental coverage due to gingivitis and teeth in poor condition.
Insurer: Trupanion Canada
By: Shirley
Satisfied Customer
The experience couldnât have gone more smoothly. To have direct billing makes all the difference. Very satisfied customer!
Insurer: Trupanion Canada
By: Jacob
Great first experience.
The claims went in with no issue and cheque (My preference) arrived within less than a week. As long as my premiums are not increased (as was promised) this is a great step up from my previous insurer.
Insurer: Trupanion Canada
By: Cesar