225,012+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 225,012 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Generally great with their customers
Pets Best has never disappointed me. I have had a difficult time understanding “incomplete” claims which has led to some frustration, and at one point I had to contact the actual Customer Support team and that was tough. They don’t have great working hours (at least in comparison to my schedule!) so it was really hard to reach them. Once I did though, they resolved the issue beautifully and have never given me unreasonable trouble with any of my claims.
Love Pets Best
Fast and easy. All claims were paid according to the policy. Highly recommend Pets Best
Emergency Vet visit while on vacation
While on vacation, our puppy ate something in the backyard that caused her to vomit. She was very restless and wobbly, and when we called the local vets, they advised us to take her to the Emergency Vet because they were all about to close within the half hour. We drove 35 miles to take her to the Emergency vet. They addressed the issues and she was up and back on her feet very shortly after we arrived. They provided me with an itemized bill that I was able to submit directly to Pets Best and within 10 days the claim was approved and paid.
Insurer: Pets Best
By: Mario
Excellent customer service and claims process
The coverage is so thorough and the claims process is so quick and easy when submitting or receiving responses. Well worth the premiums.
Best Vet & Awesome Insurance
My cat Sherman receives a monthly injection for his arthritis. These claims are usually processed within two to three days with payment following quickly. Very easy to file claims and fast, friendly response on the few occasions I had to reach out to customer service.
Insurer: Pets Best
By: Lisa
Great prices
They have quick easy payment of a claim. Great price for all my animals.
Insurer: Pets Best
By: Karen
Easy Process
"Pets Best are the best! The process was easy on our end. We requested an itemized statement and emailed a copy to Pets Best. At that point we stepped back awaiting the deposit to appear in our checking account."
Do Not use Pets Best
We have spent thousands of dollars on Pets Best monthly premiums. They have not approved ANY procedure our dog has had. Do not walk, but run from this company!
They use and AI to review your claims
PetsBest uses an AI to read your claims. It misread a lab test that is fungal and says its not in the drug foundry because it thinks its a Chinese herb. So you have to call in and tell them, then they send it off to a human who has 30 days to review it. Problem is the test was $800, so you don't get paid when you need the money. This is the third claim I have had that is misread. Its their screw up but I get penalized. Not acceptable.
Insurer: Pets Best
By: Michael