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One of my dogs ingested something and…
One of my dogs ingested something and they refused to pay my bills they claimed it’s and illness not and accident. They don’t want to pay out claims. I would read all of the fine print before paying for the insurance.
Insurer: ASPCA
By: Nicole Tibbetts
Josh is friendly and professional!
Josh was very friendly and professional. We are new to pet insurance and just adopted a new dog. Josh was great in quickly helping us to decide on a policy that is best for our doggie Theo and answered every question we had. Thank you very much Josh for your great service!
Insurer: Fetch Canada
By: BRITTANY
Great customer service
Great customer service. Rebecca did a great job of answering all my questions and the company gives a person a really good value for their money.
Insurer: Prudent Pet
By: chaz.schroedergmail.com
Pets Best Used to Be The Best... Now They're More Like One of the Rest
We originally chose Pets Best over competitor products because of their reputation for simple transaction, prompt reimbursement for covered claims, and no run-arounds. And in the beginning, that's how it was. However, over the past 2 years, Pets Best has become just like every other company. It takes far long than advertised just to have them acknowledge each claim, and then there is the all-to-familiar "we're sorry your claim is taking longer than normal" email... for every. single. claim. And then I get more emails advising our claim is incomplete, for not having provided a proper invoice - which I absolutely had (not sure where they're losing our personal data and documents), so I re0=-submit the same document, receive a confirmation email of receipt.... and then weeks later... yet another "we're sorry your claim is delayed" message, as if the entire process had started over again. Customer service is quite helpful over the phone, but... again, similar to many other competitors, their hold times are extensive now (they weren't when we first started with them). There is no hustle, there is no expediency, and they now are less effective in handling claims, so they're a lot like many other competitors now and, IMHO, have lost their competitive edge. The EOBs do provide good explanations, mostly for why something might not be a covered claim, but they do provide clear information, and when something is covered, they do provide good processing... after far too extended times.
Insurer: Pets Best
By: Mike W.
This company used to be great
This company used to be great . Now the app is always down . The chat is always down . And ….. the claims take weeks and weeks and weeks to be resolved
Insurer: Pets Best
By: vanessa gaertner
No reimbursement for chronic medication…
No reimbursement for chronic medication needs
Insurer: MetLife
By: customer
Quick response
I was very impressed with how fast my claim was processed. I was reimbursed in 6 minutes. Outstanding service. Will recommend to my friends.
Insurer: Pumpkin
By: Linda
Easy and fast
Easy to use app and realistic turnaround to resolution
Insurer: MetLife
By: Chiara
Amanda is so helpful!
Amanda is so helpful!
Insurer: MetLife
By: customer
Amazing response to our claim for surgery
Our golden-doodle had surgery to remove bladder stones. Healthy Paws reviewed our claim the day it was submitted and payment was received just a few days later. The quick response helped us concentrate on caring for our dog without the financial worry of the cost.
Insurer: Healthy Paws
By: Karen