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Our son just signed up for Trupanion
Our son just signed up for Trupanion. He did all the research and enrolled so we knew you were the best. And since he just did it, he made it a breeze for us. Thank you.
Insurer: Trupanion
By: Donna Ziemer
Great partner
We have had Healthy Paws insurance since my German Shephard was 1 year old. He was healthy until a month ago (he just turned 12 years old). We found a tumor on his spleen, and because we have Healthy Paws Insurance we were able to make a quick decision on giving him an emergency surgery. Without the surgery, we will not know whether the tumor is cancerous or not. Even though his outcome is not what we hope for, giving him a chance and us extra few months with him are well worth it! The claim process is so easy and fast. It did not add any financial burden on us when we needed them the most. Highly recommend them.
Insurer: Healthy Paws
By: Mabel
highly recommend!
No complaints from me! Claims are processed faster than my medical claims! Reimbursement comes quickly as well.
Amazing
Let me tell you that getting the quote, payment and claims done is so easy. I have been with other pet insurance in the claim process was just hard and most of the claims would get denied because you would need to provide more paper work. It just got tiring and I didn't see any benefit to having it after all the money I was spending every year. Lemonade has great rates and its worth the money.
Tried to change my credit card…
Tried to change my credit card information to a new card but it just defaults to the original card. Over and over. No guidance in the FAQs. Annoying, no way of contacting the insurance
Insurer: ASPCA
By: Andrew
Customer Service is Outstanding
Their coverage is extensive and customer service is outstanding.
Insurer: Trupanion Canada
By: Ronda Gouchie
Prompt Payment of My Claim
We got a puppy in December 2022 and I bought an insurance policy with Fetch after looking at online reviews from policyholders who had made claims. Fetch had not been on my radar, but the reviews were positive and compelling. Our dog, a Havanese, developed problems with his bite when baby teeth failed to fall out. Mouth got crowded when adult teeth grew in, sinus cavity was close to being penetrated, teeth growing every which way. Extractions and filing were necessary at about 9 1/2 months of age. I filed a claim and Fetch paid it promptly, in keeping with the terms of my policy - 90% with a $300 deductible. No surprises, no delays. Direct deposit into my account. An easy process on line with clear acknowledgement from Fetch after I submitted the claim. This is why I purchased Pet Insurance, and Fetch covered my claim exactly as I expected - unlike my experience with our previous dog and another pet insurance company. I will recommend Fetch to other dog owners.
Insurer: Fetch Canada
By: Kevin Worth
explained every thing very good
explained every thing very good
Insurer: Trupanion
By: Joanne Reiter
Customer service high five!
I cannot yet speak from a claims perspective because I am in the process of filing my first one on this policy. However, if my customer service experience with Carl (5 stars for professionalism, integrity, care, and compassion) is any indicator of this claims process, I will be in great hands. Thank you Carl, for your guidance.
Insurer: Nationwide
By: T Rich
Direct Billing!!
Trupanion keeps bragging about one very important and super convenience for most pet parents - Direct Billing! Basically, Hero Vets install some software provided by Trupanion and it enables hero vets to directly charge Trupanion. So easy and great piece of mind for those of us who may not be able to afford paying total amount and wait for a few weeks to get portion of it from pet insurance. Trupanion has a long list, probably thousands of Hero Vets who support direct billing. EXCEPT, when you call them, most, based on my own personal experience, over 90% told me they would no longer accept direct billing and all clients must pay the entire amount out of their own pockets! I became curious - but very difficult to know the reason. Their names are listed on Trupanion web site - so, what’s the problem! Off the record, some explained that Trupanion always comes up with tons of excuses to deny the claims and many pet parents got stuck because they thought Trupanion would pay their bills! Too much trouble for Hero Vets and stress for customers, they decided to stop dealing with Trupanion. Bottom line, those of you who are thinking of joining Trupanion, confirm with your Hero Vets that they indeed accept direct billing. Please do not bother confirming them with Trupanion based on their own lists - their agents play so surprised every time - telling you, that is so strange and they’re going to contact whoever at upper level - which never happens and the list will remain unchanged! ** Hero Vets is a trademark by Trupanion! Trupanion loves Vets more than their own customers and heavily encourage Hero Vets to refer customers = a very generous referral fees will be paid to Hero Vets!
Insurer: Trupanion Canada
By: Jack Palance