209,301+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 209,301 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Worth every penny!
I have two policy and it's worth every penny. I'm very happy with the overall experience with MetLife pet insurance from depositing the claim documents to talking with support when I have questions I feel very much that we are taking care of and handled in the most appropriate manner
Insurer: MetLife
By: customer
Quick and painless
Easy, seamless, rapid enrollment!
Insurer: MetLife
By: Franciana
Quick turnaround for claims
Quick turnaround for claims and my dog’s. Allergies have been covered. The representatives are usually available quickly and have always been courteous, helpful and respectful. Unfortunately, the cost of coverage continues to rise annually, supposedly because the cost of veterinary care also is rising. That may be so, but it is difficult for the policy holder.
Insurer: Trupanion
By: Carol
I received a vet bill for $1,700 and…
I received a vet bill for $1,700 and Trupanion only covered $200. I pay around $125 a month for coverage. Math does not work and I will cancel coverage. Feels like a scam.
Insurer: Trupanion
By: Michael
The premiums keep going up every year.
The premiums keep going up every year.
Insurer: Trupanion
By: Shamira
Unsure what the problem is
I've been trying to get a claim submitted since 11/17 (it's now 12/29) and I have no idea what the issue with pets best is. Right off the bat, every single claim I've submitted takes so long that they send me multiple emails apologizing for the delay. For every. Single. Claim. So I wasn't too surprised when this one took a while. However when they finally reached out to the vet for medical records, they claimed they never received a response and canceled the claim. So I called the vet and they emailed me the form from pets best that they had filled out and sent back to them. So I think okay maybe because my pet is under a different last name at the vet, I should clarify that even though it's kind of obvious that it's my pet, maybe they just have an automated system that didn't figure it out. So I resubmitted the claim with the records, and I'm STILL waiting. Anyone with a brain can look at the records and figure it out, as a matter of fact, it could probably be done by AI with no problems. Moral of the story is, I think they have a single gerbil handling all their claims because that's the only reason I can think of as to why filing a claim with them is so torturous. I wish I could switch to a different insurance company but of course that means my pet's now "pre-existing conditions" wouldn't be covered.
Insurer: Pets Best
By: Amy
It is so easy to submit a claim
It is so easy to submit a claim, and the response rate of completion is extremely fast! Even with a December claim coming in at a busy time of the year.
Insurer: MetLife
By: S.W
Great Customer Service
"I appreciate how easy it is to file a claim and the fact that I receive notifications that the claim was received, the status of it, and whether or not there are any delays in processing my claims. I'm happy with this insurance for my pup, who has some chronic allergy and stomach issues.
Insurer: Pets Best
By: Tammy
MetLife has been outstanding
MetLife has been outstanding. They are responsive and make payment quickly. Great insurance for my pets.
Insurer: MetLife
By: Julie