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having a problem navigating and…
having a problem navigating and submitting information, finally got out and tried to get back in site, would not load, soooooo tried a different way and finally able to submit my claim. never had this problem before, what is going on?????
Insurer: Embrace
By: customer
Rebecca helped me so much
Rebecca helped me so much! Very patient with repeated questions. Rebecca is a great worker and she was an absolute pleasure to work with! So very thankful for her.❤️
Insurer: Prudent Pet
By: Lisaseahawkgmail.com
Fetch Pet Insurance denied my cat's…
Fetch Pet Insurance denied my cat's emergency claim by calling it “pre-existing” — even though WA law (RCW 48.205) says pre-existing conditions must exist before coverage starts. They buried a “pre-policy exam” rule deep in 36 pages and used it to deny coverage when Jelly Bean needed it most. I’ve escalated this to the WA Insurance Commissioner. Pet parents deserve transparency and fairness. #PetInsurance #WashingtonLaw #ConsumerRights Update: After posting this review, Fetch asked me to call them. For accountability, I prefer to keep all communications in writing. I have already appealed this denial and escalated the matter to the Washington Office of the Insurance Commissioner, as the basis for denial raises compliance concerns under RCW 48.205. I welcome a written response from Fetch’s compliance team.
Insurer: Fetch
By: Andie Bryan
Amanda is A+++
Amanda is the best. Let me type that again just to be sure you didn't miss it. Amanda is the best. For quite a long period of time I was in the field of Customer Service. I started as a phone rep and eventually, over the years worked my way up to Director. I have listened to more recorded calls than I can count, done caller training, automated centers and on and on. Never have I encountered someone as good as Amanda. She knows what to do, does it with efficiency and accuracy and uses compassion and understanding all the while. She knows her product and has a very broad understanding of all things related to it. She should get a nice pay raise, an extra paid day off and lunch with a director. Very, very happy that she is an American, speaks perfect English and is very smart! You have a gem in Amanda!
Insurer: Fetch
By: Gregory Miller
The worst experience ever.
The worst experience ever. we paid 131.96 a month for 12 months, and finally put in a claim, it was just our once a year visit, normal Exam, blood test, preventative care... which I added, for one cat, and they only paid 175 out of a 1017.00 Vet bill, no extras, no frills... so we paid 1575.00 to get no real preventative care at all.
Insurer: ASPCA
By: EditMonsterKurt
Fetch is Amazing !!
I am so impressed with Fetch and also incredible grateful. I had other pet insurance in the past and they never helped. Fetch is legit and affordable. Thank you so much Fetch!!!!
Insurer: Fetch
By: Amy, Sunni & Hazel
The person I spoke to was very kind…
The person I spoke to was very kind about the death of Ezra. He died of a heart attack in my arms. He had no previous symptoms.
Insurer: Fetch
By: Carolyn
Fetch is the pet insurance I decided to…
Fetch is the pet insurance I decided to apply with. I had a great experience with Karley (the agent). She answered my questions and explained everything to me. It didn’t take no time to apply and get approved. If anyone is looking for good insurance for your pet, apply with fetch, you won’t regret it.
Insurer: Fetch
By: Crystal M
Problem solved right away
Alana resolved an issue related to my claim. She was professional, efficient and ultimately effective. She was lovely to speak with and went above and beyond. Great service!
Insurer: Fetch Canada
By: Lindy
Quick turn around and prompt service
I never have any problems when I submit an invoice when I take my fur baby to the vet, and the turn around time it quick.
Insurer: Spot
By: TOMEKA CALMESE