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Ease of submitting and results were…
Ease of submitting and results were returned quickly
Insurer: Embrace
By: Ely Clapp
Recommended by Maggie’s vet
Easy sign up, good coverage choices and good price. Also was one of 2 insurances recommended by vet. We went with Trupanion because it was a better deal price wise.
Insurer: Trupanion
By: Sandy
Signing up is easy
Signing up is easy. Plans are clear. Simply selecting and filling in the information. Site is easy to figure out.
Insurer: Trupanion
By: Patricia S
Pet insurance
My vet software dropped comment on a visit back in 2022 which was not true! I worked with Met Life to provide details. My vet was finally able to provide a correct record and email saying he had a software issue. My claim was paid out at 90%! I will be finding a new vet for sure! Thank you to the customer service team!!!
Insurer: MetLife
By: Sheila
A trip to an out of city emergency vet…
A trip to an out of city emergency vet was denied and deemed a wellness visit. Per their FAQ: Wellness and routine care (flea and tick control, spay/neuter, vaccinations). Submitted proof of the following: diagnosis of upper respiratory infection, antibiotic therapy, anti-nausea med, fluids, and emergency consultation fee. Denied my claim. In order for me to resolve this, I must visit the out of city emergency vet in person to have them fill out a form with their reasoning on why it is not a wellness visit.
Insurer: Trupanion
By: Tt
wont even give me a quote
I dot have a claim ... Just a comment .My dog is 12 years old . they just gave me a message on screen that they could not give me a quote. Sad thought that they wont even bother with the old dogs . I never even got to enter the young dog or the other 2 -total of 4 dogs I was getting insurance for.
Insurer: Lemonade
By: Othelia
Thousands spent with no cosideration. Price gouge for seinor dogs that have been with Healthy Paws for years.
Almost 5 years,I have been with this company since January 2019 . I had 2 dogs covered paying over $300 monthly. I never made a claim and never missed a payment before a debit card change in July. My payments were on auto pay. I called as soon as I discovered an issue less than 3 weeks from cancellation. They canceled my policy 30 days later with no reinstatement option. They couldn't care less about the fact that we have been long term clients with no claims and now my dogs are older and it will be hard to get reasonable coverage for them .They are supposed to care about pets , they are part of a non-profit , but they are really just concerned about their bottom line and no concern at all for the fact that my dogs are older now 12yrs and 10yrs and more likely to be having a claim in the later years of their life with absolutely no consideration for the fact that they have made thousands of dollars off of my dogs youth and health.The new quote is double the payment amount with 30-40 percent less coverage with 4x the deductible - Total RIP OFF from a company that has made thousands off of these two dogs with 0 claims for so many years. The reps got real rude and defensive when I let them know I wanted to escalate a complaint.They would not give me a viable method to file a formal complaint.He first gave a PO Box to mail a complaint. I asked for other options and whether somone could contact me . He sarcastically suggested BBB so I have complained there as well. Don't subscribe to Healthy paws. If you love your dogs, keep researching and get coverage with a company that loves pets too!!!
Insurer: Healthy Paws
By: Othelia
Latest 1 comments
Othelia, We understand that there are times a policyholder's credit card used on the policy could be lost, compromised by fraud or that there may be a change in bank accounts, expiration date, etc. When an account goes into suspension due to the fact that we are unable to bill the card on file, we make every effort to keep policyholders up to date and informed about the status of their account. Multiple notices are sent via email, and a Notice of (upcoming) Cancellation is sent out via regular post as well. There is also an automatic grace period that is taken into account. However, if we do not hear back from the primary account holder (prior to the cancellation effective date) the account must be canceled. In order to be equitable to all enrolled pet parents, we cannot make any exceptions to this policy. Your email complaint has been provided to management and our customer service team member provided you with our address if you want to submit a written complaint.
almost 5 years,Thousands spent with no cosideration. Price gouge for seinor dogs that have been with Healthy Paws for years.
I have been with this company since January 2019 . I had 2 dogs covered paying over $300 monthly. I never made a claim and never missed a payment before a debit card change in July. My payments were on auto pay. I called as soon as I discovered an issue less than 3 weeks from cancellation. They canceled my policy 30 days later with no reinstatement option. They couldn't care less about the fact that we have been long term clients with no claims and now my dogs are older and it will be hard to get reasonable coverage for them .They are supposed to care about pets , they are part of a non-profit , but they are really just concerned about their bottom line and no concern at all for the fact that my dogs are older now 12yrs and 10yrs and more likely to be having a claim in the later years of their life with absolutely no consideration for the fact that they have made thousands of dollars off of my dogs youth and health.The new quote is double the payment amount with 30-40 percent less coverage with 4x the deductible - Total RIP OFF from a company that has made thousands off of these two dogs with 0 claims for so many years. The reps got real rude and defensive when I let them know I wanted to escalate a complaint.They would not give me a viable method to file a formal complaint.He first gave a PO Box to mail a complaint. I asked for other options and whether somone could contact me . He sarcastically suggested BBB so I have complained there as well. Don't subscribe to Healthy paws. If you love your dogs, keep researching and get coverage with a company that loves pets too!!!
Insurer: Healthy Paws
By: othelia schultz